Services Operations Manager (APJ)

What is The Role

Were looking for an experienced International Revenue Strategy & Operations Manager in Singapore to support and scale our Professional Services business across APJ. This role drives operational excellence business insights planning and execution with a specific focus on improving operational performance in the APJ region. You will also get to supervise a Partner Operations Coordinator who runs International Partner Ops and manage the APJ Resource Manager to ensure smooth delivery strong partner engagement and efficient resource allocation.

What You Will Be Doing

• Reporting to International Ops Director partner with Professional Services leadership across APJ & EMEA to shape strategy elevate operational standards and deliver strong business outcomes.
• Analyze performance trends pipeline health partner contributions and forecast accuracy; deliver clear actionable insights. Conduct thorough analysis on key business drivers including bookings revenue backlog capacity & demand analysis utilization and service-line profitability transforming complex data into executive summaries and actionable recommendations for the leadership team.
• Own and drive the APJ regions full operational cycle including forecasting calls utilization and capacity planning meetings and quarterly business reviews to ensure forecast accuracy and resource alignment with demand.
• Lead all aspects of INTL Partner Operations including performance tracking process optimization partner enablement support and management of the Partner Ops Coordinator. Track and optimize the end-to-end partner lifecycle and operations including process documentation performance scorecards partner enablement and the direct management and development of the Partner Coordinator role.
• Enhance APJ operational excellence by optimizing processes strengthening resource planning and improving financial forecasting.
• Create and maintain dashboards tools and reporting frameworks in Salesforce Tableau and other analytics platforms.
• Support annual planning productivity analysis territory and resource modeling and overall revenue optimization.
• Identify process gaps and drive continuous improvements in tools workflows partner engagement and delivery operations.

What You Bring

• BS/BA degree or a related field.
• 5 years in Revenue Operations Sales/Services Operations Strategy FP&A Consulting or similar roles in SaaS or Professional Services.
• Experience with partner ecosystems or partner operations is a strong plus.
• Strong analytical problem-solving and executive interpersonal skills.
• Ability to work cross-functionally and excel in a fast-paced environment.
• Power User proficiency with Salesforce and Microsoft Office/Google.
• SQL experience a plus

Required Experience:

Manager