Senior Service Designer
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Job Summary
Position Description:
At CGI our Service Designers play a vital role in shaping end-to-end services that improve how complex systems are designed assured and this role youll use discovery and user insight to create service offerings that enable the effective testing and assurance of new assets and technologies across a large distributed estate. Youll have the opportunity to take ownership of meaningful design challenges influence outcomes that matter and deliver high-impact solutions supported by collaborative multidisciplinary teams that value creativity accountability and growth.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. You must be based in the UK with the ability to travel to client site as needed.
Your future duties and responsibilities:
In this role you will work as a Senior Service Designer supporting a small internal design team during discovery phases. Youll apply user research and insight to shape clear end-to-end service propositions translating complex organisational stakeholder and technology needs into practical scalable service designs.
You will take ownership of service design deliverables collaborate closely with designers engineers and stakeholders and help ensure services are user-centred viable and ready for implementation. Youll be encouraged to challenge assumptions contribute ideas and grow your capability within a supportive design community.
Lead and contribute to discovery and service design activities
Plan and conduct user research to generate actionable insights
Design end-to-end service journeys blueprints and propositions
Align complex stakeholder and technology requirements
Communicate design rationale clearly to technical and non-technical audiences
Required qualifications to be successful in this role:
You should have experience working as a Service Designer within complex environments with the ability to balance user needs organisational goals and technical constraints. Youll be confident delivering discovery work and producing service design artefacts that inform strategic decisions.
Proven experience in a Service Designer role
Strong user research and insight synthesis skills
Experience delivering end-to-end service design
Ability to manage complex stakeholder landscapes
Confidence working with technical and non-technical teams
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Skills:
- Service Design
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Senior IC
Key Skills
- Mechanical Design
- Layout Design
- CAD
- Adobe Creative Suite
- Creo
- Sheet Metal
- Drafting
- Adobe Photoshop
- Autocad
- Adobe Illustrator
- Sketch
- Adobe Indesign
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
