Lead Service Designer Product & Experience

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Lead Service Designer Product & Experience
Location: London (Hybrid) Practice Area: Product & Experience Type: Permanent

Design with impact. Lead with empathy. Transform experiences.

The Role
Capco is looking for a Lead Service Designer to help us create customer-centric products & services that drive meaningful change in finance. Youll work across complex transformation programmes on current topics - from advancing inclusive design in hight street banking to helping some of the biggest names in business banking make their operating model more customer-driven.

What Youll Do

Facilitate workshops and lead discovery activities to shape experience design strategies
Translate user needs into concepts blueprints and product & service prototypes
Create data- driven blueprints and journey atlases to help clients manage experiences from product to company-wide levels
Oversee design delivery managing roadmaps timelines and junior designers
Advocate for the power of design across multi-disciplinary teams

What Were Looking For

Proven experience designing end-to-end digital products and multichannel services
Experience in Customer Journey Management including tools like TheyDo etc
AI experience: working on ML/AI client projects as well as using AI to accelerate your service design work
Strong storytelling research and communication skills
Attention to detail and ability to manage multiple projects simultaneously
Experience working in agile teams within consulting or financial services

Bonus Points For

Domain knowledge of banking insurance or capital markets
Sustainable and/ or inclusive design experience and skills in an enterprise context

Why Join Capco

Be part of a close knit multi-skilled and fast working design team
Deliver high-impact technology solutions for Tier 1 financial and energy institutions
Work in a collaborative flat and entrepreneurial consulting culture
Access continuous learning training and industry certifications
Help shape the future of human centric transformation across FS & Energy

We offer a competitive people-first benefits package designed to support every aspect of your life:

Core Benefits: Discretionary bonus competitive pension health insurance life insurance and critical illness cover
Mental Health: Easy access to CareFirst Unmind Aviva consultations and in-house first aiders
Family-Friendly: Maternity adoption shared parental leave plus paid leave for sickness pregnancy loss fertility treatment menopause and bereavement
Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick- workshops certifications e-learning- your growth your way. Also Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development
Healthcare Access: Convenient online GP services
Extra Perks: Gympass (Wellhub) travel insurance Tastecard season ticket loans Cycle to Work and dental insurance

Inclusion at Capco
Were committed to a barrier-free inclusive recruitment process. If you need any adjustments at any stage just let us know well be happy to help. We welcome applicants from all backgrounds. At Capco we value the difference you make and the differences that make you. Our #BeYourselfAtWork culture champions diversity equity and inclusivity and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day.

Required Experience:

Lead Service Designer Product & ExperienceLocation: London (Hybrid) Practice Area: Product & Experience Type: PermanentDesign with impact. Lead with empathy. Transform experiences.The RoleCapco is looking for a Lead Service Designer to help us create customer-centric products & services that driv...