Lead Service Designer Product & Experience

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lead Service Designer Product & Experience
Location: London (Hybrid) Practice Area: Product & Experience Type: Permanent

Design with impact. Lead with empathy. Transform experiences.

The Role

Capco is looking for a Lead Service Designer to shape and deliver customer-centric products and services that drive meaningful change in financial services and complex transformation programmes focused on todays most pressing challenges from embedding inclusive design in high-street banking to enabling global business organisations to adopt customer-driven operating models.

WhatYoullDo

Facilitate senior-level workshops and lead discovery activities to define experience design strategiesleveragingAI-enabled research insight synthesis and sense-making techniques
Translate user needs into concepts service blueprints and artefacts that align business strategy with user needs
IncorporateAI-driven capabilities such as personalisation automation and predictive decisioning into service concepts and journeys
Design and implement data- andAI-driven Customer Journey Management systems enabling clients to manage services from individual products through to enterprise scale
Oversee design delivery managing roadmaps timelines and junior designers while guiding teams on responsible and effective use ofAIin design practice
Champion the value of design across multi-disciplinary teams and client stakeholders
Become a trusted advisor to clientsidentifyingand leading new opportunities that address their challenges

WhatWereLooking For

Deepexpertisein service design methods and customer experience practices
Proven ability to lead change and influence senior stakeholders in large organisations
Experience in Customer Journey Management including specialist tools such asTheydoand howAIand analytics support continuous journey optimisation
Hands-onAIexperience including delivery on ML/AIclient engagements and the use ofAI( designAItools CX metrics and analytics) to accelerate insight generation design iteration and journey optimisation
Excellent storytelling research and communication skills
Attention to detail with the ability to manage multiple projects simultaneously
Experience working in agile cross-functional teams within consulting or financial services alongside data technology andAIspecialists
Strong business acumen and commercial awareness

Bonus Points For

Domainexpertisein banking insurance or capital markets
Experience applying systems thinking to large-scale enterprise transformation
Experience with sustainable and/or inclusive design in an enterprise context

Why Join Capco

Be part of a close knit multi-skilled and fast working design team
Deliver high-impact technology solutions for Tier 1 financial and energy institutions
Work in a collaborative flat and entrepreneurial consulting culture
Access continuous learning training and industry certifications
Help shape the future of human centric transformation across FS & Energy

We offer a competitive people-first benefits package designed to support every aspect of your life:

Core Benefits: Discretionary bonus competitive pension health insurance life insurance and critical illness cover
Mental Health: Easy access to CareFirst Unmind Aviva consultations and in-house first aiders
Family-Friendly: Maternity adoption shared parental leave plus paid leave for sickness pregnancy loss fertility treatment menopause and bereavement
Family Care: 8 complimentary backup care sessions for emergency childcare or elder care
Holiday Flexibility: 5 weeks of annual leave with the option to buy or sell holiday days based on your needs
Continuous Learning: Minimum 40 Hours of Training Annually: Take your pick- workshops certifications e-learning- your growth your way. Also Business Coach assigned from Day One: Get one-on-one guidance to fast-track your goals and accelerate your development
Healthcare Access: Convenient online GP services
Extra Perks: Gympass (Wellhub) travel insurance Tastecard season ticket loans Cycle to Work and dental insurance

Inclusion at Capco
Were committed to a barrier-free inclusive recruitment process. If you need any adjustments at any stage just let us know well be happy to help. We welcome applicants from all backgrounds. At Capco we value the difference you make and the differences that make you. Our #BeYourselfAtWork culture champions diversity equity and inclusivity and we bring a collaborative mindset to our partnerships with clients and colleagues. #BeYourselfAtWork is the cornerstone of our success and a value that our employees live and breathe every day. #LI-DNI

Required Experience:

Lead Service Designer Product & ExperienceLocation: London (Hybrid) Practice Area: Product & Experience Type: PermanentDesign with impact. Lead with empathy. Transform experiences.The RoleCapco is looking for a Lead Service Designer to shape and deliver customer-centric products and services that...