Business Automation & Operations Manager (all genders)

This role combines a builders mindset with operational ownership and hands-on execution to drive growth and operational excellence. You own core operations lead or contribute to cross-functional initiatives design new processes and automate them leveraging data AI and modern tooling where it creates real impact. We need someone who can turn complexity into clarity and manual tasks into AI-assisted automated and scalable systems building the technical and operational backbone that allows every team to scale smarter faster and more efficiently with AI-enabled workflows.

• Act as an Efficiency Architect:Systematically audit processes across Marketing Sales & Account Management Product Support and People to identify where time or leverage is wasted and implement AI automation or process improvements to fix it.

• Build tools and no/low-code solutions:Design and deploy automated workflows using no/low-code platforms (e.g. Make n8n Gumloop). You act as the bridge between technical and non-technical teams building tools that allow all functions to work autonomously.

• Drive AI & support efficiency:Improve AI-enabled solutions and evaluations for internal systems and support functions (e.g. auto-ticketing system validation).

• Own Core Operations & Stakeholder Management:Take end-to-end ownership of critical workflows including the active steering of our external Call Center. You act as their primary strategic partner to ensure service quality while simultaneously redesigning internal processes to reduce manual touchpoints by 80%.

• Data & Visibility:Build the monitoring and KPI frameworks that give Leadership visibility into the engine room (e.g. Call Center performance) without requiring manual reporting.

• Youre a go-getter with a data-driven approach tosolving complex operational challengesand you takeend-to-end ownershipof processes ensuring solutions are not built in isolation but are fully integrated maintained and continuously improved.

• You are a pragmaticproblem-solverwho prefers shipping a good enough automated solution today over waiting for a perfect custom-code solution next month.

• You have a systems-thinkingKPI-drivenwork style with a pragmatic focus on outcomes and process improvement.

• At least 3 years of experience inhigh-complexity environments(startup/scale-up consulting) in Operations RevOps Product or Growth/Business Development.

• You have acollaborative non-hierarchical working style and willingness to step beyond strict role boundaries when needed.

• You have a positiveproactive attitudethat strengthens our friendly and supportive team culture.

• You are a proven builder profile: hands-on experiencecreating internal tools automations or AI-enabled workflows that reduce manual work.

• Strong skills inno-/low-code automation (n8n preferred or Zapier) plus basic SQL or Python BI tools CRM systems and MS Office/Google Workspace.

• You hold a relevantdegree(Bachelor) ideally in Business Informatics Computer Science Business Administration or Economics with excellent grades.

• FluentGerman (>C1)and English (>C1) in speaking and writing.

• A setup that provides a great foundation and exciting projects with massive uplift potential

• A friendly and ambitious team that values the importance of a fun work environment

• Great possibilities for personal development through challenging tasks strong team members and experienced mentors

• The chance to join Neuraum at a truly interesting point in the companys history and the opportunity to shape the future of building for a better life!

• A competitive compensation and attractive benefits

• Regular team events and a modern office in Berlin-Kreuzberg (with a view on Landwehrkanal)

At Neuraum differences are celebrated. No matter your background what you look like where you come from or where youre going were delighted if you stop by. Were proud to have built a place where everyone is welcome so please dont let anything hold you back. If you see a role that piques your interest apply and well take it from there together.

Are you curious and want to find out more Then we should talk! Apply with your CV or LinkedIn Profile. If you have any questions please contact our recruiter Vicki at or have a look at our website

Neuraum Shaping the Future of Building for a Better Life.

At Neuraum we are the largest 360-platform for constructing houses in Germany and Austria. We operate different house building portals like & . As part of the AVIV Group one of the worlds largest players in digital real estate tech with more than 2000 employees in 6 countries we also manage all activities focusing on private home building for & . With our platform we help people find their dream home and support house-building companies with a perfect set of tools and services to market sell plan and build houses successfully.

Join our experienced team at Neuraum where we believe in agile work sustainability and work-life balance. Together we can turn our vision into reality and shape the future of building. Join us in making a lasting impact on how people build and live their lives.