Senior Manager, Brand & Creative Services

At Mitel you will have the opportunity to help businesses connect collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes skills and experience.

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Senior Manager Brand & Creative Services

Overview

As Mitels Senior Manager Brand & Creative Services youll act as both creative director and brand manager leading the continued evolution of Mitels visual identity as we redefine what connection and collaboration mean for global enterprise customers.

In this role youll shape how the world experiences the Mitel brand. Youll partner closely with leaders across Marketing Product Corporate Communications and beyond to translate business strategy into powerful creative expressions from high-impact campaigns and events to digital storytelling and executive communications.

Youll guide a small team providing creative direction coaching and hands-on design support for key initiatives. The right candidate combines deep design expertise with a modern brand mindset: curious about how technology storytelling and design systems intersect and confident in stewarding a consistent world-class brand experience across channels.

Responsibilities

Brand Leadership & Creative Direction

• Serve as the creative lead for Mitels global brand ensuring the visual identity evolves in step with our business strategy culture and market positioning.

• Provide strategic direction and design oversight for high-visibility initiatives including brand campaigns events product launches and executive communications.

• Lead the creative review and quality-control process to maintain design excellence consistency and brand integrity across all materials.

• Partner with Marketing Corporate Communications and Product teams to translate complex concepts into clear visually compelling narratives.

Design & Content Development

• Develop modern on-brand visual assets for digital campaigns product collateral social media events and thought-leadership content.

• Create visually impactful PowerPoint and multimedia presentations for major events and executive audiences.

• Guide the evolution of Mitels design system templates and self-service brand tools to support scalable content creation across the organization.

• Stay current with emerging design AI and digital content trends to keep Mitels creative output fresh relevant and efficient.

Brand Stewardship & Governance

• Own Mitels brand guidelines and ensure they remain dynamic clear and globally relevant reflecting best practices in accessibility sustainability and inclusivity.

• Lead internal brand-ambassador engagement and enablement equipping employees and partners to represent Mitel confidently and consistently.

• Oversee Mitels brand site and core creative asset library ensuring ease of access and alignment to new initiatives.

Leadership & Collaboration

• Manage an internal designer and collaborate with content creators on other teams to foster a culture of creativity accountability and collaboration.

• Partner with external agencies freelancers and production vendors to execute specialized creative projects.

• Collaborate cross-functionally to measure creative impact using data and insights (e.g. campaign engagement A/B testing social metrics).

• Manage creative budgets timelines and resources to ensure exceptional quality and delivery.

Requirements

• 810 years of professional design experience in a corporate or agency setting with at least 3 years in a senior or managerial creative role.

• Exceptional design and art-direction skills with mastery of Adobe Creative Cloud and a strong understanding of layout typography and visual hierarchy.

• Experience leading brand systems and evolving corporate identity in a global or B2B technology environment.

• Proven ability to balance creative vision with brand consistency accessibility and business impact.

• Skilled in developing presentations and graphics in Microsoft Office.

• Strong communication influencing and storytelling skills. Able to articulate creative concepts and rationale to executives and non-design audiences.

• Organized detail-oriented and comfortable managing multiple priorities in a fast-paced evolving organization.

• Familiarity with digital design tools motion graphics or web design (HTML/CSS or Figma) is a plus.

• Bachelors degree in Graphic Design Visual Communication Advertising or equivalent experience.

• Occasional travel required.

Mitel offers a comprehensive benefit program which includes Medical Dental Vision Life and Disability Insurance RRSP matching Paid time off (holiday vacation and sick) Employee Assistance Program Reward and Recognition Programs and more! Benefits may vary based on full-time or part-time employee status.

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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us for our customers and for our future. We value different perspectives skills and experiences and welcome applications from all sections of the community.

We welcome candidates with disabilities and will make accommodations throughout all stages of the recruitment and selection process. If you require a disability-related accommodation please send an e-mail toor call 844-YES-MITEL ). Mitel will consult with all applicants with disabilities who request accommodation to ensure that the accommodation provided is suitable for the applicants individual accessibility needs.

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