HVAC Market Resource Manager

Build your best future with the Johnson Controls team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

Competitive salary

Paid vacation/holidays/sicktime-15 days of vacation first year

Comprehensive benefits package including 401K medical dental and vision care - Available day one

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Check us out!: you will do:

Under general direction of the Regional Resource Manager manages the Schedule & Dispatch process for assigned markets. Through direct supervision of Customer Resource Coordinators ensures customer requests for service are received and scheduled timely and that schedules allow for timely completion of preventative maintenance and adherence to standard processes and local forecasts. Oversees performance of scheduling and billing. Owns relationship between centralized support teams and managers in the field (TBSM BSM etc.) acting as an issue point for centralized operations and is accountable for achieving monthly secured and performed revenue forecasts.

How you will do it:

Manages customer operation related activities ensuring accurate prompt and efficient order management processes throughout the order life cycle. Leading the team to review sales contract assess vendor manage logistics and inventory assist in determining special price concessions. Provides sales analysis and report to management.

What we look for:

Required

Technical school training or equivalent experience in the HVAC or building controls industry.

Three or more years of management experience in a similar service deliverable environment.

Strong ability to prioritize work activities for the team scheduling and lead a diverse team.

Strong interpersonal customer service negotiating skills.

Demonstrated competence in writing and verbal communication skills.

Basic financial accounting experience.

Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

Two years prior experience in the HVAC or building controls industry.

Five plus years in a service management role directing a similar service deliverable team

Build your best future with the Johnson Controls team

As a global leader in smart healthy and sustainable buildings our mission is to reimagine the performance of buildings to serve people places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical financial and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

Competitive salary

Paid vacation/holidays/sicktime-15 days of vacation first year

Comprehensive benefits package including 401K medical dental and vision care - Available day one

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Check us out!: you will do:

Under general direction of the Regional Resource Manager manages the Schedule & Dispatch process for assigned markets. Through direct supervision of Customer Resource Coordinators ensures customer requests for service are received and scheduled timely and that schedules allow for timely completion of preventative maintenance and adherence to standard processes and local forecasts. Oversees performance of scheduling and billing. Owns relationship between centralized support teams and managers in the field (TBSM BSM etc.) acting as an issue point for centralized operations and is accountable for achieving monthly secured and performed revenue forecasts.

How you will do it:

Manages customer operation related activities ensuring accurate prompt and efficient order management processes throughout the order life cycle. Leading the team to review sales contract assess vendor manage logistics and inventory assist in determining special price concessions. Provides sales analysis and report to management.

What we look for:

Required

Technical school training or equivalent experience in the HVAC or building controls industry.

Three or more years of management experience in a similar service deliverable environment.

Strong ability to prioritize work activities for the team scheduling and lead a diverse team.

Strong interpersonal customer service negotiating skills.

Demonstrated competence in writing and verbal communication skills.

Basic financial accounting experience.

Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

Two years prior experience in the HVAC or building controls industry.

Five plus years in a service management role directing a similar service deliverable team

Johnson Controls Canadian subsidiaries are committed to providing reasonable accommodation to applicants candidates and employees with disabilities in accordance with applicable human rights legislation and in Ontario in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). When requested accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls applicable AODA policies are available on our website at for your reference and can be made available in accessible formats upon request.