Senior Manager, Technology Operational Risk

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

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What youll be doing

The Senior Manager Technology Operational Risk reports to the Director Technology Operational Risk and provides independent challenge and proactive oversight and assessment of all aspects of identification measurement mitigation and monitoring (effective challenge) of technology operational risks. This role is responsible for supporting the execution of regulatory compliance Oversight Function responsibilities for technology risk as well as oversight to internal control assessment processes through independent review of design and measurement deficiency management and operational effectiveness of established internal controls for assigned technology business unit this capacity the Senior Manager will build partnership with the technology teams and risk partners across CIBC to ensure a consistent and collaborative approach to managing technology risk.

At CIBC we enable the work environment most optimal for you to thrive in your have the flexibility to manage your work activities within a hybrid work arrangement where youll spend 2-3 days per week on-site while other days will be remote.

How youll succeed

• Regulatory Oversight Supports the execution of the technology risk regulatory compliance management process in alignment with the enterprise Regulatory Compliance Management (RCM) Policy & supporting guidance to facilitate oversight function accountabilities and ensure program requirements and controls as applicable are effectively implemented and adhered to in support of the Chief Compliance Officers assessment of the adequacy and effectiveness of RCM controls.

• Risk management: As an individual contributor the Senior Manager Technology Operational Risk reviews operational practices risk assessments controls deficiencies metrics and other relevant information to form an independent view of technology risks and perform effective challenge. You will act as the GORM Portfolio Manager (single point of contact) for assigned business units within Technology business units and provide operational risk advice to enhance the management of operational risk including advising on risk mitigation strategies. A risk-based approach is leveraged to understand and manage risk of technology-related activities to ensure alignment to operational risk management policies and framework and CIBC risk alignment with GORMs operational risk management program and practices this includes independent assessment of business lines on activities such as projects (CIRAs) risk and controls self-assessments (RCSAs) Operational Incidents RAS and KRI development and monitoring. The Senior Manager leverages strong data and analytical skills to perform detailed research to produce risk insights on current and emerging technologies Risk Reviews/Scorecards and External Event reviews etc. for distribution to various internal audiences. Impactful and insightful risk reporting is produced for presentation to senior leaders within CIBC.

• Technical expertise - You bring instant credibility by skillfully leveraging your strong breadth of technology experience and depth of knowledge in key areas such as cloud computing network and infrastructure management technology architecture IT service management IT Asset Management and development and deployment practices (SDLC DevOps Agile) to review risks and controls of the business lines and drive positive risk management outcomes. You are relied upon for your deep expertise in specific domains to support the risk activities across the team (e.g. risk reviews project reviews) operating in a matrix style team. Industry recognized technology certifications in their Subject Matter Expertise are preferred such as ITIL CISM etc.

• Collaboration You will leverage your strong communication interpersonal skills and teamwork to build and sustain strong internal relationships where you are viewed as a valued partner that offers sound guidance and demonstrates a deep understanding of their environment and context. The Sr Manager Technology Operational Risk will be required to provide support to the entire Global Operational Risk (GORM) team where the application of their specific area(s) of technology expertise is required. This means that the Sr Risk Manager will be working on activities (e.g. Technology Scorecard assessments) that support other Directors within the Technology Operational Risk team.

• Communicate Effectively You demonstrate clarity of thought in both written and verbal communications. You will facilitate productive risk discussions and outcomes and will develop and deliver strong reporting content presentations and assessment summaries on an ongoing basis for senior audiences and risk committees.

• Proactive oversight and assessment You will review operational practices risk assessments controls deficiencies and other relevant information to form an independent view of operational risks. You will identify material and emerging risks through proactive risk reviews and monitoring of Key Risk Indicators and External Events. You will effectively communicate areas or concern to ensure appropriate risk mitigation actions are taken.

• Facilitate Innovation Support change and the maintenance of effective Operational Risk programs that allows CIBC to fulfill its purpose-driven mission. This will include new ideas that supports CIBCs goal of an effective efficient and radically simple Operational Risk and Control program

Who you are

• Bachelors degree in Business Technology or related field or equivalent professional experience

• 5-10 years industry-related experience; strong understanding of the Canadian Banking Industry (issues trends competitors)

• Strong working knowledge of technology operations management and development practices processes and controls and operational risk management practices

• Strong technical skills sufficient to support data analysis metric development reporting generation etc

• Strong understanding of regulatory landscape as it pertains to the design and operations of technology processes and capabilities

• Excellent leadership and business planning skills

• Excellent communications skills (written and verbal)

• Excellent relationship building skills to establish key relationships within lines of business and other business partners including governance and oversight functions

• Expert knowledge in technology related regulatory requirements and industry trends

• Problem solving skills sufficient to creatively develop unique approaches and solutions necessary to resolve high level complex and often unprecedented issues

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What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

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