Team Lead Service Desk

Team Lead Service Desk Corporate Systems Richmond UK Hybrid (3 days onsite)

RLDatix (RLD) is on a mission to help raise the standard of careeverywhere.Trusted by over 10000 healthcare organisations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2000 team members in making a difference in healthcareevery day.

Were searching for aUK-based Team Lead Service Deskto join ourCorporate Systemsteam so that we candeliver exceptional end-user support and operational efficiency across the UK & Ireland with potential global scope. TheTeam Leadwillmanage and mentor a small team while providing hands-on technical support and driving process improvementstoensure high service standards and compliance in a mission-driven healthcare company.

• Lead and mentor a team of two technicians to ensure SLA compliance and operational consistency.
• Manage service desk operations including L1/L2 support queue management and escalation handling.
• Provide hands-on troubleshooting for Windows/macOS environments MDM solutions and identity management.
• Oversee hardware lifecycle and asset management for UK & Ireland.
• Collaborate with vendors and internal teams to optimise workflows and support cross-functional projects.
• Implement automation and scripting (PowerShell/Bash) to improve efficiency and reduce manual tasks.
• Ensure compliance with GDPR SOC2 ISO27001 and Cyber Essentials Plus standards.

What Kind of Things Were Most Interested in You Having

• 12 years of leadership experience in IT support or service desk roles within SaaS or multi-product environments.
• Proven success in managing service desk operations and improving workflows.
• In-depth knowledge of Windows macOS MDM (Intune/Jamf) Azure AD/Entra ID and networking fundamentals.
• Ability to commute to Richmond office at least 3 days per week.
• Sincere interest in healthcare technology and operational excellence.
• A knack for working collaboratively in a fast-paced compliance-driven environment.
• Experience in project work vendor management and asset lifecycle.

By enabling flexibility in how we work and prioritising employee wellness we empower our team to do and be their best. Key benefits include private health and group accident insurance an Employee Assistance Programme (EAP) for confidential support and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer and our employment decisions are made without regard to race colour religion age gender national origin disability handicap marital status or any other status or condition protected by law.