Logistics Customer Success Associate
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
If you love keeping things moving solving problems before anyone notices and making customers feel genuinely supported this role puts you at the heart of global logistics. Youll own communication coordinate shipments across multiple channels and help deliver a smooth end-to-end experiencewhile growing toward full account ownership.
Location: Pakistan - Fully Remote
About the company:
The company is a growing logistics provider offering end-to-end supply chain solutions to customers around the world. Our company is built on the foundation of our experienced and dedicated team of professionals who are committed to providing excellent customer service reliable delivery and cost-effective solutions.
Our team is highly skilled and knowledgeable in the areas of supply chain management logistics planning and transportation management. We ensure that our clients goods reach their destination safely and on time.
Your Mission:
Own daily customer communication via email and phone delivering clear confident and professional updates
Manage shipment inquiries status updates documentation requests and issue resolution
Coordinate closely with Operations Sales Pricing and Warehousing to keep expectations aligned
Track shipments across ocean air express and Amazon FBA flagging risks early
Maintain accurate real-time updates in internal trackers CRMs and customer channels
Review and follow up on commercial invoices packing lists BL/AWB ISF and compliance documents
Verify documentation accuracy before customer or agent release
Coordinate with overseas agents on export customs and clearance documentation
Support bookings rate checks and space confirmations under guidance
Assist with last-mile coordination for Amazon FBA and B2B deliveries
Spot recurring issues suggest improvements and contribute to customer KPIs and retention
Your Toolbox: Skills to be Successful
Strong interpersonal presence with confidence communicating via email and phone
Clear professional Englishwritten and spoken
Foundational understanding of freight forwarding and end-to-end logistics workflows
(ocean air documentation customs delivery Amazon is a plus not the whole picture)Highly detail-oriented with strong organizational skills
Able to multitask and stay composed in time-sensitive situations
Proactive problem-solving mindset with a desire to grow into account ownership
Comfortable using Excel/Sheets email and customer coordination tools
Bachelors degree preferred not mandatory
02 years of experience; logistics-exposed graduates encouraged to apply
02 years of experience; motivated fresh graduates are encouraged to apply.
Your Perks: Whats in it for you
Fully remote full-time role
Clear 618 month growth path toward Account Executive or Key Account Manager roles
Hands-on exposure to real global freight operationsnot just theory
Customer-facing ownership early in your career
A fast-paced environment where strong communicators stand out and advance
Why Adaptive Teams
At Adaptive Teams we dont just fill positions we create pathways to success. Whether youre a seasoned pro or just starting out were here to help you grow innovate and make an impact. If youre looking for exciting opportunities and a team thats as passionate as you are this is the place to be.
What to Expect from Our Application Process
Once you apply youll receive an email guiding you through the next steps including an assessment tailored to the role.
After that well ask you a few brief questions about your experiences and work stylethis is your opportunity to showcase what makes you unique and how you approach challenges. Be sure to check your inbox (and your spam folder just in case) for further instructions.
We understand your time is valuable so we strive to keep the assessments under 45 minutes whenever possible though some roles may require a slightly longer time investment.
Once selected youll have the chance to schedule an interview with our team. We aim to make the process as smooth and transparent as possible so youll always know where you stand.
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
Adaptive Teams is proud to be part of a group of companies founded by Nate Ginsburg, built with a two-fold mission: to discover and empower amazing talent while building strong, connected communities all around the world. This vision drives everything we do, from the way we recruit to ... View more
