LCA Support & Onboarding Specialist French-speaking

We are looking for a Support & Onboarding Specialist with 2-3 years of experience in Life Cycle Assessment (LCA) to join our fast-growing team. As part of the Customer Success function at One Click LCA and SimaPro you will join a supportive effective and mission-oriented team in a flexible friendly work environment.

Why One Click LCA

We have united the worlds leading sustainability solutions to accelerate the transition to a zero-carbon future. With One Click LCA & SimaPro now under one umbrella we bring together the most trusted science-based tools and expertise in the industry. Our combined platforms power environmental transparency decarbonisation and circularity across different industries and product value chains.

By integrating deep methodological expertise with innovative AI-driven technology we enable organisations to measure understand and reduce environmental impacts with accuracy and efficiency. Our solutions empower companies to make better decisions for the planet at scale.

Joining us means being part of a global mission-driven team that is shaping the future of sustainability through the most influential tools methodologies and data in the market.

This is a full-time permanent position that can be performed remotely and is open to candidates based in European time zones.

What you will do:

As a Support & Onboarding Specialist you are the first point of contact for SimaPro customers. You enable them to successfully reach their LCA goals using SimaPro and support them by troubleshooting technical issues. Your role would entail:

• Delivering customer support trainings and onboardings on LCA to make them successful in their use of the SimaPro software

• Helping customers with their queries related to the software technical questions about product LCAs standards and impact assessment methods

• Establishing a trusting relationship with the SimaPro user and ensuring high levels of customer satisfaction

• Staying up to date with the platform and products inside out to be able to help customers troubleshoot and find the best ways of working

• Develop and update guidance and knowledge articles for internal audiences as well as our customer help centre

• Identify platform improvements and raise them to the Product Management teams

What you will bring:

As a company that highly values diversity curiosity and collaboration we are open to people from different professional and educational backgrounds. However the ideal person for this role would fit the following criteria:

• Degree in engineering with a major or minor in environmental mechanical materials or similar

• Hands-on experience in LCA product sustainability or related area is an advantage; experience with SimaPro is a must

• Experience in technical support product training and process documentation is an advantage

• Ability and motivation to become an expert in LCA software

• High customer and service orientation with attention to detail

• Ability to quickly analyze client situations and to find the most suitable solution for them

• Fast learning skills and a desire to improve constantly

• Excellent communication skills both externally and within the team

• Proficiency in English as it is our working language and French native-equivalent

What we offer:

• Work that contributes to a more sustainable future

• Substantial freedom with no fixed hours and remote working supported

• Technical challenges substantial responsibility and the chance to see the results of your work

• A dynamic friendly motivated and diverse team of professionals.

• Competitive compensation and bonus team and company events

Ready to make an impact

We are eagerly waiting for your application until 31 December 2025. Applications are reviewed upon receipt so please apply promptly to be considered.