Customer support Greece and social media

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Overview:

Were looking for a dynamic people-first Customer Experience to lead our customer support efforts in the GREEK MARKET. This hybrid role is perfect for someone who loves creating meaningful customer connections.

Must have:

Native Greek

Spanish valuable

Strong written and oral skills

Efficiency and agile response

Key Responsibilities:

Serve as the primary point of contact for customer inquiries via email chat and social platforms.
Build scalable support systems (e.g. help desk FAQs auto-replies) to ensure prompt and helpful service.
Track and report on customer feedback complaints and satisfaction metrics to inform product and service improvements.
Develop loyalty and retention strategies through proactive customer outreach and problem-solving.
Collaborate with operations and logistics teams to resolve order issues and improve post-purchase experience.
Own and execute the social media calendar across platforms (Instagram TikTok Facebook Pinterest etc.).
Create compelling and on-brand content (graphics captions short videos user-generated content).
Monitor trends hashtags and platform updates to keep content fresh and culturally relevant.
Engage with our online community through comments DMs and mentions. Track performance and optimize campaigns based on insights and KPIs.

Role Overview:Were looking for a dynamic people-first Customer Experience to lead our customer support efforts in the GREEK MARKET. This hybrid role is perfect for someone who loves creating meaningful customer connections.Must have:Native GreekSpanish valuableStrong written and oral skillsEfficienc...