L1 Support (mfd)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Your mission
- Manage demo and customer environments ensuring smooth updates and configurations
- Handle incoming support requests classify issues and provide basic troubleshooting
- Support users with application configuration and testing
- Escalate complex issues to technical support ensuring a seamless transition
- Contribute to maintaining a knowledge base with solutions and best practices
Your profile
- Basic web & API knowledge: understands how web applications work frontend vs backend and common HTTP status codes
- Troubleshooting mindset: able to identify failing requests collect relevant technical details and know when to escalate
- Clear escalation & documentation: provides structured useful information to L2/Product teams
- Security awareness: follows best practices around passwords phishing and safe device usage
- We value motivation curiosity and a willingness to grow more than a perfect resume
- Strong technical troubleshooting skills with a customer-first mindset
- Ability to work independently and collaboratively in a team
- Excellent communication and problem-solving skills
- Experience with software configuration is a plus
- Native-level or fluent German language skills
- Good command of English
Why us
- 100% remote work and full flexibility over your schedule
- A transparent trust-based culture in an international SaaS scale-up
- Modern tools data-driven processes and fast decision-making
- 23 offsites and workshops per year for strategy connection and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast-growing SaaS company
- Steep learning curve in customer success onboarding software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Key Skills
- Children Activity
- Accounts Assistant Credit Control
- Android
- Apparel Merchandising
- Franchise
- Construction Equipment
About Company
Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top ... View more
