Senior Analyst Customer hierarchy
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Job Summary
Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Analyst for customer hierarchy
In this role
Research discrepancies requested by Customers Account teams and Finance and can analyse the data to make recommendations or business decisions
Responsibilities
Collect and validate the accuracy of customer bottler distributor and other operating companies data across multiple Company systems
Review inputs to verify that data entered is complete and accurate
Perform maintenance on key system tables to ensure data rolls up in the proper hierarchy
Prepare requests to update key tables that provide inputs into transactional or data collection systems
Manage and maintain complex organization structures for customers to ensure accuracy of customer information used for payments/reimbursements and data stewardship and updating customer account lists from resources like the Customer Account teams Finance and external Retail customers to ensure correct customer data alignment/linkage
Communicates issues timely to constituents and provides detailed course of action for correcting complex data issues
Provides appropriate documentation and training as needed
Create proper technical documentation outlining the entire process
Use multiple large sets of data to identify issues before they are discovered by customers
Load and test available data/Analyze data warehousing systems
The new work will require knowledge of US business understand various Alteryx report errors make decisions and modify the output before uploading the file to INFA.
Qualifications we seek in you!
Minimum Qualifications
Graduation in any stream.
Preferred Qualifications/ Skills
Strong analytical critical thinking & problem-solving skills
Attention to detail; independent thinking
Thorough and proven understanding of the principles of data management and administration
Ability to learn complex processes related to data
Excellent written and oral communication
Proficiency in Excel Alteryx Power BI or related tools
Moderate to Advanced familiarity of database architecture/programming languages (SQL/Alteryx)
Able to read and interpret SQL/Alteryx workflows to understand the output.
Problem solving is also critical and flexible to change as well as eager to learn
Why join Genpact
- Lead AI-first transformation Build and scale AI solutions that redefine industries
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
- Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
- Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
- Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior IC
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Artificial Intelligence. Real Outcomes. AI is changing big businesses, and so are we. Discover how cutting-edge AI drives unparalleled value.
