Resident Services Coordinator

Are you a customer service aficionado Are you looking for a company where you can learn and grow

Were CCMC a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity Respect Service and Community.

About the Community:

We invite you to discover a fuller and richer active life rooted in values of community family and friendship. A place where the best of yesterday and today will make a better community for tomorrow and years to come. This community is distinctive by the diverse experiences it will provide; enhanced by diverse architecture beautiful vistas tree-lines streets extensive connected walking and bike paths parks and open spaces and its proximity to the necessities that compliment everyday life.

The Resident Services Coordinator provides office assistance membership support and clerical administration for the community. This position is multi-faceted and supports the site management team in a variety of duties including ensuring all callers visitors and residents are greeted in a friendly and informative manner.

What youll accomplish:

• Greeting and assisting guests answering phones and directing calls
• Noting accurate messages and directing them appropriately
• Operating and maintaining office equipment
• Drafting and proofreading a variety of association documents including maintenance work orders
• Assisting owners with coordinating resident-hosted events
• Updating the associations website and calendar
• Receiving preparing and delivering mail packages and dry cleaning
• Performing other administrative duties as needed

What were looking for:

• Customer service experience knowledge of homeowner association operations preferred
• Excellent telephone manner with a commitment to the highest customer service possible
• Ability to communicate effectively
• A dynamic professional individual with a strong sense of organization and attention to detail
• Computer skills with an intermediate knowledge of Microsoft Office programs including Outlook Word and Excel
• Must have a valid drivers license in the state of employment
• Flexibility to work after-hours and weekends at community events as needed
• Must pass a pre-employment drug screen and background check

If driving is or becomes a requirement of the role it is required at all times that you hold a valid state drivers license for the class of vehicle you are driving maintain a clean motor vehicle report and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.

The physical requirements can vary but generally they may include:
Mobility: Ability to walk the grounds long distances in various weather conditions.
Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 30 pounds.
Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.
Manual Dexterity: Skills in using technology including computers and mobile devices.
Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)
We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting please email so we can review next steps together.

What we offer:

• Comprehensive benefits package including medical dental and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation holidays medical and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability life insurance and pet insurance
• Most importantly a caring team who is dedicated to your success!