Salesforce Business Analyst
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Job Location:
Frisco, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Remote US-based position. Candidates must already live in the United States. #LI-Remote
Must be authorized to work in the US
No visa sponsorship.We are unable to sponsor or take over sponsorship of an employment Visa (H1-B Student visa or OPT visa) at this time.
At Lexipol our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement fire EMS corrections and local government professionals to tailor our solutions to better address todays challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference day in and day out.
The Work
What the Team Does
The Salesforce Support Team at Lexipol drives operational excellence across the business by optimizing Salesforce to support Go-to-Market Customer Success and Operations functions. We partner closely with cross-functional leaders to streamline workflows enhance visibility through data and deliver scalable solutions that align with company objectives. Our focus is on enabling efficiency data integrity and automation that empower teams to better serve first responders and communities nationwide.
What This Role Will Do
The Business Analyst Salesforce acts as the bridge between business stakeholders and the Salesforce technical team. This role translates business needs into clear actionable requirements and manages the prioritization and delivery of enhancements. The Business Analyst owns the process of gathering documenting and refining requirements; coordinating with admins RevOps analysts and developers; and ensuring that all deliverables meet stakeholder expectations. They will drive clarity alignment and continuous improvement across Salesforce initiatives.
This is done through working in these areas of focus:
Requirements & Process Clarity (30%)
Employee Value Proposition
Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
Compensation and Benefits
Lexipol offers a competitive base salary monthly quarterly or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.
The base salary compensation range starts at $90000 plus an annual performance-based bonus.
About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies helping leaders reduce risk ease administrative burdens and strengthen community trust. Trusted by more than 12000 agencies nationwide Lexipol delivers a unified platform that integrates policy training wellness and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools insights and support they need Lexipol makes readiness possibletoday and for whatever comes next. Learn more at .
Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion gender national origin age sex pregnancy disability sexual orientation gender identity or expression veteran status genetic information or any other non-job-related characteristic. Lexipol complies with applicable federal state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfers leave of absence compensation and training.#LI-AD1
Must be authorized to work in the US
No visa sponsorship.We are unable to sponsor or take over sponsorship of an employment Visa (H1-B Student visa or OPT visa) at this time.
At Lexipol our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement fire EMS corrections and local government professionals to tailor our solutions to better address todays challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference day in and day out.
The Work
What the Team Does
The Salesforce Support Team at Lexipol drives operational excellence across the business by optimizing Salesforce to support Go-to-Market Customer Success and Operations functions. We partner closely with cross-functional leaders to streamline workflows enhance visibility through data and deliver scalable solutions that align with company objectives. Our focus is on enabling efficiency data integrity and automation that empower teams to better serve first responders and communities nationwide.
What This Role Will Do
The Business Analyst Salesforce acts as the bridge between business stakeholders and the Salesforce technical team. This role translates business needs into clear actionable requirements and manages the prioritization and delivery of enhancements. The Business Analyst owns the process of gathering documenting and refining requirements; coordinating with admins RevOps analysts and developers; and ensuring that all deliverables meet stakeholder expectations. They will drive clarity alignment and continuous improvement across Salesforce initiatives.
This is done through working in these areas of focus:
Requirements & Process Clarity (30%)
- Conduct discovery sessions with business stakeholders to capture detailed requirements.
- Document user stories process maps and acceptance criteria with precision and clarity.
- Maintain a living repository of business processes and Salesforce workflows.
- Ensure business requests are well-defined actionable and ready for development.
- Partner with the Salesforce Administration team to validate feasibility and define technical approaches.
- Prioritize and organize the Salesforce backlog based on business value and alignment with strategic goals.
- Identify dependencies and risks ensuring readiness for sprint planning.
- Actively track progress and report initiative status to the Salesforce leadership.
- Collaborate with Go-to-Market Customer Success Solutions and Operations leaders to align business outcomes with delivered solutions.
- Review completed features and enhancements to ensure they meet defined requirements and business intent.
- Facilitate stakeholder demos testing and sign-off processes.
- Communicate updates risks and dependencies proactively to maintain transparency.
- Identify recurring process inefficiencies or data challenges across teams.
- Recommend automation or system enhancements that reduce manual work and improve reporting accuracy.
- Gather feedback from end users to inform future roadmap priorities.
- Support analytics and insights into Salesforce performance and adoption trends.
- 35 years of experience as a Business Analyst or similar role supporting Salesforce CRM.
- Proven ability to translate business needs into user stories process maps and acceptance criteria.
- Strong understanding of Salesforce architecture data model and capabilities.
- Experience working in Agile or Scrum environments with sprint-based delivery.
- Excellent communication skills with both technical and non-technical audiences.
- Proficiency in tools such as Jira Confluence Visio or similar documentation platforms.
- Bachelors degree in business Information Systems or related field (or equivalent experience).
- Experience supporting Salesforce Sales Cloud Service Cloud and Experience Cloud.
- Demonstrated success in optimizing business processes through automation or integrations.
- Background in SaaS GovTech or mission-driven organizations.
- Familiarity with data visualization and reporting tools (e.g. Power BI Tableau).
- Maintain an organized prioritized and fully documented Salesforce backlog.
- Deliver clearly defined complete and actionable requirements for 100% of sprint planning sessions.
- Reduce recurring manual processes by proactively documenting and prioritizing automation and optimization opportunities.
- Increase cross-functional alignment and solution clarity through consistent stakeholder interviews process mapping and requirements validation.
Employee Value Proposition
- Gain exposure to strategic Salesforce initiatives across Sales Customer Success and Operations.
- Receive mentorship and guidance from Lexipols senior leadership.
- Access to ongoing Salesforce training and certification support.
- Opportunity to influence systems that directly impact first responders and communities nationwide.
- Collaborative mission-driven environment that values innovation and continuous improvement.
- Collaborative cross-functional environment involving Customer Success GTM Salesforce Support Team Solutions IT and Operations teams.
- Fast-paced agile team culture focused on continuous improvement.
- Regular sprint planning and retrospectives to drive accountability and growth.
- Partnering with motivated business and technical teams aligned around Lexipols One Company vision.
Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
Compensation and Benefits
Lexipol offers a competitive base salary monthly quarterly or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.
The base salary compensation range starts at $90000 plus an annual performance-based bonus.
About Lexipol
Lexipol is the leader in advancing total readiness for public safety agencies helping leaders reduce risk ease administrative burdens and strengthen community trust. Trusted by more than 12000 agencies nationwide Lexipol delivers a unified platform that integrates policy training wellness and reporting to simplify operations and support data-informed decisions. By equipping leaders and teams with the tools insights and support they need Lexipol makes readiness possibletoday and for whatever comes next. Learn more at .
Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion gender national origin age sex pregnancy disability sexual orientation gender identity or expression veteran status genetic information or any other non-job-related characteristic. Lexipol complies with applicable federal state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfers leave of absence compensation and training.#LI-AD1
Required Experience:
IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
Mitigate risk and ensure safety with Lexipol's policy management, compliance solutions, and training and wellness resources. Our tailored solutions make us a trusted source in various public industries.
