IT Business Integrations Analyst

Responsibilities include but are not limited to

Business Analysis Requirements Development & Process Automation

• Lead agency-wide initiatives to identify analyze and prioritize opportunities for automation and workflow improvement engaging stakeholders across all operational areas to understand enterprise-wide processes dependencies and pain points.
• Translate agency needs into detailed technical specifications workflow designs and solution models applying best practices in systems analysis and aligning recommendations with organizational objectives.
• Conduct process-mapping workflow analysis and performance assessments using visual diagrams flowcharts and data analytics to identify inefficiencies gaps and opportunities for technology-driven improvements.
• Design develop and deploy automated workflows and solutions using a variety of platforms and scripting tools including low-code/no-code environments workflow automation suites and custom applications to enhance efficiency accuracy and consistency in agency operations.
• Develop and maintain comprehensive documentation of business requirements workflow designs automation implementations and performance outcomes to support repeatability audit readiness and continuous improvement.

ECM Automation & Administration

• Administer and maintain the agencys ECM platform(s) to ensure efficient document processing version control and compliance with records retention policies.
• Design build and optimize automated workflows for document approvals routing and compliance reporting to streamline cross-division collaboration.

Data Management & Analytics

• Develop and manage automated data pipelines to securely exchange data between SaaS platforms internal databases and analytical tools such as Microsoft Power BI.
• Partner with agency leadership and the Data and Technology Manager to design and maintain dynamic dashboards and visual reports that track agency performance metrics workload trends and operational efficiency.

Support and Troubleshooting

• Serve as the primary escalation point for technical issues related to automation integration and ECM operations coordinating with IT teams and vendors to resolve incidents promptly.
• Record all troubleshooting activities resolutions and system adjustments in the agencys ticketing and change management system to ensure accurate documentation and accountability.
• Perform detailed root-cause analysis of recurring technical issues related to automation integration and ECM operations and implement preventive measures to improve stability and user experience.

Third-Party Platform Integration & Administration

• Administer integrate and optimize the agencys third-party and cloud-based platforms including but not limited to digital evidence case management and workflow management systems ensuring efficient secure and policy-compliant operations.
• Design develop and maintain secure data and API integrations between third-party platforms Enterprise Content Management (ECM) systems analytics tools and agency databases to enable seamless interoperability and data synchronization.
• Collaborate with IT governance bodies vendor support teams and agency stakeholders to resolve system and integration issues promptly ensuring operational continuity and minimizing service disruptions.

• Facilitate knowledge-sharing of initiatives and leverage industry best practices to inform ongoing modernization efforts.

Required / Minimum Qualifications:

• Work experience in Microsoft Power Platform and Microsoft Azure environments.
• Experience in business automation system integration and data management in a law enforcement government or highly regulated environment.
• Experience managing cloud-based platforms such as Microsoft Azure Government AWS GovCloud or Google Public Sector.
• Proven experience managing APIs RESTful web services or middleware for system integration.
• Experience with ETL tools (e.g. Azure Data Factory) for data processing.
• Hands-on experience with SQL NoSQL and database administration for structured and unstructured data.
• Experience in AI-driven automation predictive analytics or machine learning.

• CJIS Security Awareness Certification or experience working with criminal justice data systems.
  
• Microsoft Certified:
  • Azure Data Engineer Associate (DP-203)
  • Power Platform Functional Consultant PL-200
  • Power BI Data Analyst (PL-300)
  • Power Platform Developer PL-400
  • Power Platform Solution Architect PL-600
  • Microsoft Azure Administrator AZ-104
  • Developing Solutions for Microsoft Azure AZ-204
    
• SQL Server Administration Certification
• Proficiency in ECM platforms (e.g. Laserfiche) and automation within content management systems.
• Knowledge of case management systems digital evidence platforms and forensic data analysis tools.
• Familiarity with CJIS security policies role-based access control and state-specific data privacy laws.

How to Apply
Interested We would love to hear from you. Click Apply at the top of this page to start your application (you can save the application and come back to it if needed). In your submission please include the following:

1. A letter of interestthat describes why you are interested in the opportunity and how your specific qualifications relate to the position.
2. A current resumethat details your applicable experience and qualifications.
3. Three professional referenceswith current contact information including a telephone number and email address.