Senior Business Analyst, Quote-To-Order

This is a hybrid role based in Austin TX.

Overview

As a Senior Business Analyst Quote-to-Order you will play a critical role in scaling our Revenue organization infrastructure to support our high-growth trajectory toward $5B in Annual Recurring Revenue (ARR). Reporting to the Manager Quote-to-Order Business Process Strategy & Operations you will be the Subject Matter Expert (SME) within the Revenue Operations organization for all processes and systems within the Quote-to-Order portion of the Sales lifecycle focusing on standardization scalability and optimization to improve the Sales experience within the GTM tech stack.

This is a key hands-on role that requires a deep blend of process architecture documentation expertise and a proactive mindset for continuous improvement in a fast-paced global public company environment.

Key Responsibilities

• Drive Alignment for Quote-to-Order Process: Serve as the liaison between Sales Revenue Operations IT Legal Deal Desk and Order-to-Cash Accounting for the end-to-end quote-to-signature processes that directly impact the Sales organization to drive continuous process transformation and improvements to positively impact deal life cycle.
• Process Design & Standardization: Partner with key stakeholders across Revenue Operations Order-to-Cash Accounting IT Legal and Deal Desk to design implement and govern standardized scalable business processes that align with our strategic goals including global expansion and partner ecosystem enablement.
• System Alignment: Work closely with IT and the Quote-to-Order Business Process Strategy and Operations team to ensure processes are accurately and efficiently supported by our core platforms including Salesforce (CPQ/Revenue Cloud Order Management) Ironclad eSignature (Adobe/DocuSign) and other tools key to the business process.

• Create and Maintain Process Documentation: Develop organize and maintain highly detailed accurate and audience-appropriate documentation (e.g. process maps runbooks SOPs swimlane diagrams) for all Quote-to-Order (QTO) workflows in designated repositories for the Revenue organization.
• Ensure Compliance: Document processes to meet SOX and other internal control requirements working with Audit and Compliance teams to maintain a compliant environment.
• Training & Enablement: Use process documentation to support the development of training materials and act as a resource to educate cross-functional teams on process adoption and best practices.

• Proactive Opportunity Identification: Proactively analyze current QTO processes and data (leveraging tools like Celonis) to identify bottlenecks friction points control gaps and opportunities for automation and optimization.
• Lead Improvement Initiatives: Manage and execute process improvement projects driving consensus and implementing solutions that increase deal velocity improve data integrity and enhance the overall operational efficiency of the QTO cycle.

Required Qualifications

• 5 years of experience in Revenue Operations Business Process Management or a similar function focused on the Quote-to-Order (QTO) lifecycle.
• Deep functional knowledge of QTO processes including configuration quoting discounting/approval order management billing/invoicing provisioning and the technical requirements for integrating front-office and back-office systems.
• Proven ability to create maintain and govern complex enterprise-level process documentation using tools like Visio Lucidchart or Confluence.
• Strong working knowledge of major QTO systems (e.g. Salesforce CPQ Zuora Ironclad DocuSign AdobeSign) and ERP systems (e.g. Oracle NetSuite).
• Experience using data to analyze process performance identify root causes of inefficiency and measure the impact of improvements.
• Excellent written and verbal communication skills with the ability to articulate complex process flows to technical and non-technical audiences.

Preferred Qualifications

• Experience in a high-growth SaaS environment ideally in a public company setting.
• Functional knowledge of Quote-to-Cash (QTC) lifecycle.
• Familiarity with compliance standards like SOX.
• Certification in process methodologies (e.g. Six Sigma BPM).

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

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