IT Desktop Support Engineer L1
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 days ago
Vacancies:
1 Vacancy
Job Summary
WERE HIRING: IT Desktop Support Engineer L1
Excis is a global IT support leader driven by innovation and collaboration. We are seeking a proactive IT Desktop Support Engineer L1 to provide hands-on hardware software and IT asset support across multiple locations.
Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.
Why Excis
Clients in 190 countries
6000 Engineers worldwide
200 Enterprise Clients
We foster an open friendly and growth-oriented culture where individual achievements drive team success. From solving complex IT challenges to celebrating wins together our people always come first.
Start your journey with Excis and grow with us.
Job Description
Deskside Support Services (Smart Eyes & Hands Support)
Manage incidents raised by authorized users and escalated by the Service Desk covering all IT services including those provided by third-party vendors.
Resolve incidents within prescribed SLA timelines; escalate appropriately when required.
Manage service requests in line with Service Fulfilment and Change Management processes.
Communicate clearly with authorized users in English or the local language using terminology consistent with Grab standards.
Schedule and perform software distributions to minimize user disruption when remote deployment is unsuccessful.
Perform asset refresh activities.
Handle commissioning and collection of IT assets during employee onboarding and offboarding following approved Grab processes.
Provision devices for new joiners to ensure Day 1 readiness.
Provide break/fix support technical advice and user assistance.
Replace faulty components and conduct post-replacement testing.
Configure hardware and system settings; provide printer support.
Coordinate with third-party vendors and maintenance providers as needed.
Support equipment replacement by performing data backup restoration and migration to new devices.
Receive and validate IMAC (Install Move Add Change) service requests for accuracy and proper authorization.
Perform or oversee installations de-installations cascades moves adds and changes for all EUC equipment and software at designated Grab sites.
Create and document IMAC processes for software and hardware components and obtain customer approval.
Requirements
Experience Required
24 years of relevant IT Desktop / Deskside Support experience
Benefits
Benefits Why Join Us
At Excis your work truly matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user experience and operational success.
We offer a supportive and collaborative work environment continuous learning and professional growth opportunities exposure to global IT operations and enterprise clients and competitive compensation and benefits.
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
