Manager, Global Telephony

Position Title:Manager Global Telephony

Your role

The Manager of Global Telephony is responsible for the strategic leadership design optimization and operational excellence of the organizations global voice and telephony ecosystem. This role oversees the planning implementation and support of enterprise voice solutionsincluding cloud telephony platforms contact center technologies SIP infrastructure and unified communicationsensuring reliable scalable and secure global voice services. The ideal candidate is a hands-on technical leader with strong business acumen exceptional vendor management skills and experience operating in large complex multinational environments.

What youll do

Strategic Leadership & Planning

• Develop and execute the global telephony strategy aligned with business objectives technology modernization efforts and digital transformation goals.
• Evaluate emerging technologies and industry trends to continually improve voice and communication capabilities.
• Drive standardization of telephony platforms processes and security controls across all global regions.

Technical Ownership & Architecture

• Lead the design deployment and optimization of global telephony systems including cloud telephony (e.g. Microsoft Teams Phone Zoom Phone Cisco Webex) SIP trunks SBCs voicemail platforms and call-routing architectures.
• Oversee integration of telephony systems with CRM ticketing collaboration tools and contact center platforms.
• Establish KPIs monitoring frameworks and performance standards to ensure high availability and superior call quality.

Global Operations & Support

• Manage a globally distributed team of telephony engineers specialists and support staff.
• Ensure 24/7 operational reliability incident response and problem resolution of voice services.
• Lead the lifecycle management of telephony hardware licenses carriers SIP services and cloud subscriptions.

Vendor Carrier & Budget Management

• Serve as the primary global liaison to telco providers SIP carriers equipment vendors and technology partners.
• Negotiate global contracts SLAs and pricing structures to optimize cost and performance.
• Develop and manage annual budgets forecasts and investment plans for telephony services.

Governance Security & Compliance

• Ensure all voice services adhere to global regulatory privacy and security requirements (e.g. E911 GDPR PCI).
• Partner with InfoSec to implement secure voice architectures fraud prevention controls and threat monitoring.
• Maintain comprehensive documentation operational procedures and disaster recovery plans.

Cross-Functional Collaboration

• Partner with IT leadership Network Engineering Contact Center Operations and Business Units to support global voice initiatives.
• Serve as a subject-matter expert to stakeholders regarding telephony capabilities best practices and technology decisions.

What youll need

• Bachelors degree in Information Technology Telecommunications Computer Science or related field.
• 812 years of direct telephony/voice engineering experience with at least 5 years in a senior or global leadership role.
• Proven expertise in enterprise voice technologies such as SIP VoIP SBCs DID management and cloud telephony platforms.
• Experience with global deployments and operations across multiple regions and time zones.
• Strong understanding of call center technologies is a plus.
• Demonstrated success managing multimillion-dollar budgets and vendor/carrier relationships.
• Excellent communication leadership and change management skills.

Preferred Skills & Competencies

• Industry certifications (e.g. CCNP Collaboration Microsoft Teams Voice Engineer Ribbon/Sonus certifications).
• Experience leading voice modernization or telephony cloud-migration initiatives.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to work effectively in a fast-paced matrixed global environment.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center colocation and interconnection solutions. PlatformDIGITAL the companys global data center platform provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300 facilities in 50 metros across 25 countries on six continents.

To learn more about Digital Realty please visit or follow us on LinkedIn and Twitter.

A bit about our team

Our IT team is at the heart of our business. We develop infrastructures design and build networks support servers and provide the first line of support by delivering rich connectivity for our customers. With new data centers coming online all the time its a rapidly changing technical environment so our team is always ready to innovate and take the lead on projects. We constantly develop deploy and support vital networks and data services that drive business performance and improve life for customers around the globe.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and youll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team youll get to work with people from different business areas challenge the way we do things and put your ideas into action. Well also give you plenty of development opportunities so you can build a rewarding and successful career with us.

Apply today take charge of your career and grow your talents with us.

Health and Safety

Safety isnt just a priority here at Digital; its critical to everything we do. Safeguarding lives protecting assets and securing data arent just ideals - theyre essential pillars of our commitment to excellence for our people our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package excellent benefits and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the companys overall goals and values.