Manager-Clinic Operations

We are currently hiring for a full-time Manager-Clinic Operations role for all of Gillettes clinic locations (including metro sites and greater MN). This role will be onsite at our St. Paul main campus. Monday-Friday 8am - 5pm with expectations to travel to the metro sites frequently and greater MN locations quarterly.

This position provides department level leadership direction and support to implement the strategic and operational objectives of Gillette Childrens Specialty Healthcare in all outpatient clinic locations. The position has responsibility for ensuring the provision of high-quality care achieving exemplary patient experiences and driving clinic efficiency while developing an engaged staff. The incumbent will introduce approved organization ambulatory tactics for performance improvement operational efficiency regulatory compliance and enhanced patient experience.

Specific duties aredeterminedby the work setting or patient population served; however in all positions serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patients condition which requires staff at multiple levels and across many departments toexhibitexceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams.

Compensation & Benefits Information

The annual salary range for this opportunity is $115169.60 min to $172764.80 max with a median salary of $143967.20. Pay is dependent on several factors including relevant work experience and internal equity. Salary is just one component of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package including a retirement saving match tuition and certification reimbursement paid time off and health and wellness benefits for .5 FTE and above.

Core Responsibilities and Duties

Scope of Oversight

• AllOutpatient Clinic locations including all metro and greater MN site locations.

• Provide direct leadership to clinic supervisors ensuring accountability for performance staff development patient satisfaction and operational outcomes.â

• Collaborates with other disciplines thatoperatein the clinic spaces on issues that spanacross specialtyservices.

Work Management:

• Demonstrates accuracy efficiency and completeness in product and processes to achieve outcomes.

• Performs tasks withappropriate urgencyand accuracy while reducing waste through proactive time management.

• Balances attention to detail and effective use of resources.

• Creates capacity whilemaintainingquality.

• Effectively balances workloadworkflowand staffing needs.

• Maintains adequate staff for safe effective quality care and service.

Active Engagement:

• Leads by example and sets standards for professional behavior.

• Leads committees task forces meetings and the work of the department or work group.

• Operates in a visible and accessible manner with staff.

• Promotes staff engagement.

• Promotes staff participation in decision making development of innovativeprocessesand participation on teams/committees.

Staff Management:

• Establishes and communicates clear expectations for staff.

• Provides regulartimelyandappropriate feedback.

• Holds staff accountable for performance.

• Addresses performance issues promptly and corrects poor performance.

• Enables employees to grow and succeed through coaching feedback instruction and encouragement.

• Conducts early or on-time performance reviews with all staff.

• Develops effective relationships with providers.

Financial Discipline:

• Displays broad understanding of key business fundamentals.

• Assistin the development of thorough and justified operating and capital budgets and staffing plans.

• Meets financial goals while practicing effective time and resource management within thedepartmenteliminatingwaste and redundancy.

• Balances the needs of business and staff appropriately.

Strategic Planning

• Understands key trends and dynamics in the marketplace.

• Aligns departmentobjectiveswith organizational goals.

• Identifiesknowledgeand skills needed to improve the organization.

• Analyzes trends and changes in the healthcare environment.

• Identifiesandparticipatesin opportunities to expand reduce cost and/or developnew programsor services.

• Use performance data to inform decision-making guide improvement and support operational excellence.

Professional Development & Quality Improvement:

• Participates in activities that promote professional growth ease of access qualityimprovementand patient satisfaction.

• Completes all annual education requirements within the last evaluation cycle;demonstratesknowledge by performing all aspects of jobin accordance withGillette policies.

Qualifications

Required

• Bachelors degree

• Minimum of 3 years of experience in ambulatory operations leadership supervisory or managerialrolewithin a relevant clinical setting.

• Financial and budget management experience related to outpatient/ambulatory operations.

Preferred

• Management of human resources experience including recruiting and retention staffing and performance management.

• Experience working with individuals with disabilities.

• Masters in related preparation and/or professional certification or advancement.

KnowledgeSkillsand Abilities

• Ability to manage process improvement initiatives under guidance of senior leadership.

• Demonstratethe abilityto work closely with physicians and clinical providers.

• Strong knowledge skills and experience in communicating with diverse groups negotiating complexsystemissuesand inmaintainingprofessional relationships.

• Time management problem solving protocol policy and procedure development skills.

• Understand trends and changes in the healthcare environment

• Interest in and commitment to advancing services for individuals with disabilities.

• Excellent customer service skills.

• Demonstrated managerial leadership including:

• Ability to execute new and significantly revisedwork flowsand processes on time and within budget.

• Ability to manage across function and service types with excellence in staff engagement customer experience and operational efficiency.

At Gillette Childrens we foster a culture where every team member feels a sense of belonging and purpose. We are dedicated to building an environment where all feel welcomed respected and supported. Our values are embedded at the heart of our culture. We act first from love embrace the bigger picture and work side-by-side with our patients families and colleagues to help every child create their own story. Together we work to ensure patients of all backgrounds and abilities reach their full potential.

Gillette Childrens is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individuals race color creed sex religion national origin age disability marital status familial status genetic information status with regard to public assistance sexual orientation or gender identity military status or any other class protected by federal state or local laws.

Gillette Childrens is a global beacon of care for patients with brain bone and movement conditions that start in childhood. Our research treatment and supportive technologies enable every child to lead a full life defined by their dreams not their diagnoses.

To learn more about working at Gillette Childrens please visit Childrens participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit for further details regarding E-Verify.

Required Experience:

Manager