Job Description Summary

Job Description

Roles and Responsibilities:

Strategy & Planning

• Develop and implement strategic quality and lean transformation roadmaps aligned with overall business goal and customer needs including goal setting operating rhythms and project execution.

• Establish maintain and update quality management systems (QMS) in accordance with ISO 9001. Including overseeing the planning and execution of internal and external audits to ensure.

• Define and track key performance indicators (KPIs) for quality and efficiency.

• Will establish the Zero-defect framework Built In quality implementation within India service organization under collaboration with Global initiatives.

Operational

• Will manage a team of for Project quality Supplier quality & inspection for all products along with supplier qualification to enable good customer satisfaction under SQDC overall umbrella. Interaction with Customers for Inspection and Test plan and quality plan development and approvals.

Process Improvement & Implementation

• Steer and facilitate continuous improvement initiatives and events includingKaizenevents5Simplementation andValue Stream Mapping to identify and eliminate waste in workflows.

• Drive culture of detailed root cause analysis of quality issues and implement effective corrective actions. Use PDCA A3 8D and Kaizen to tackle recurring service issues and delays.

Lean / Continuous Improvement & Operational Excellence

• Drive lean and Continuous Improvements initiatives across service organization including outage planning and execution (reduced duration fewer defects better first-time-right).

• Implement and coach the use of lean tools like 5S and visual management standard work for critical tasks value stream mapping (VSM) for service processes daily management systems Kanban / pull systems etc.

Leadership & Culture

• Drive a culture of continuous improvement problem-solving and accountability at all levels of the organization.

• Coach support train and mentor employees and teams on quality standards lean principles and the use of quality improvement tools and techniques.

• Promote cross-functional collaboration to ensure quality expectations are integrated throughout the service lifecycle from supplier management to customer delivery.

• Organize and participate events like GENBA KAIZEN to observe processes engage with frontline employees and gain objective insights into operations and potential improvements.

• Champion a culture of SQDC in all service operations first-time-right execution proactive risk management and zero-defect mindset.

• Support outage managers site managers and shop managers in applying lean and quality methods to their daily operations.

Data Analytics & Performance Management

• Define and monitor quality and lean KPIs relevant to power services such as service defect rate rework internal and external escapes customer complaints cost of poor quality and savings from CI initiatives.

• Use data and analytics to identify trends systemic issues and setting priorities.

• Provide regular dashboards and reviews for site and business leadership like Monthly Quality & CI performance reviews project tracking and savings validation.

Qualifications/Requirements:

• Bachelors degree in Engineering with a minimum of 10-15 years of experience extensive experience (typically 5 years) in a quality management process improvement or operations leadership role lean leader ideally within the power or a related heavy industry sector.

• Strong analytical problem-solving and decision-making abilities.

• An outcome focused mindset with strong project and change management skills.

• High attention to detail and a commitment to customer focus and continuous learning.

• Demonstrated leadership capability with proven ability to lead energize and develop crossfunctional teams in highimpact technology or project environments.

Desired Characteristics:

• Ability to work effectively across functions with demonstrated capability to coach and mentor others.

• Strong communication skills with the ability to clearly articulate strategies and technical concepts.

• Strong interpersonal and responsive skills

• Demonstrated ability to influence without formal authority and collaborate effectively across teams.

• Strong operational rigor; able to analyze and make judgement when problems or solutions are not fully defined.

• Strong influencing interpersonal facilitation and negotiation skills with a solutionfocused mindset.

Additional Information