Product Customer Success Manager- Vehicle Intelligence
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Job Location:
Scottsdale, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Axon and be a Force for Good.
At Axon were on a mission to Protect Life. Were explorers pursuing societys most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products we work better together. We connect with candor and care seeking out diverse perspectives from our customers communities and each other.
Life at Axon is fast-paced challenging and meaningful. Here youll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Product Customer Success Manager (Vehicle Intelligence)
Department: Customer Success / Customer Success Services
Reports to: Director Customer Success Services
Travel: 3040%
About Axon & Customer Success Services
At Axon our mission is to protect life capture truth and accelerate justice. The Customer Success Services (CSS) team is here to simplify amplify and scale Axons Customer Success impact. We provide expert guidance education and operational support to drive product adoption optimize workflows and enhance operational efficiencyensuring standout customer and CSM experiences.
About the Role
The Product Customer Success Manager (PCSM) for Vehicle Intelligence is a product-focused customer-facing role that drives scalable product engagement community development and long-term adoption of Axons in-car and fixed-location vehicle technology solutionsincluding Axon Outpost Lightpost Fleet systems ALPR and future Vehicle Intelligence capabilities.
As the product expert within Customer Success the PCSM leads digital and in-person engagement programs strengthens our reference and champion network and ensures customers achieve transformative outcomes with Axons Vehicle Intelligence ecosystem.
Youll design structured adoption strategies build thriving customer communities and deliver high-value product experiences through office hours roundtables user groups and digital education. You will work cross-functionally with CSMs Product Sales and Marketing to guide customers along the path to full product value and advocacyat scale.
What Youll Do
Drive Product Adoption & Engagement at Scale
Lead the planning and execution of adoption initiatives and engagement programs for all Vehicle Intelligence products.
Design and deliver structured customer engagement anchors such as:
Product Office Hours
Virtual Roundtables
Digital User Forums
Regional User Groups
Build and strengthen the product-specific POC network capturing key customer roles such as supervisors administrators and strategic operational users.
Lead the Vehicle Intelligence Product User Group experience across virtual and in-person formats enabling customer collaboration best practice exchange and product feedback.
Develop scalable digital engagement strategies that guide customers from onboarding through advanced usage and advocacy.
Strengthen the Reference & Champion Network
Identify engage and elevate customers into product champions across Vehicle Intelligence.
Cultivate a strong network of referenceable agencies for Outpost Lightpost Fleet ALPR and future platform products.
Facilitate peer-to-peer learning spotlight programs and customer storytelling opportunities.
Support Tier 4 Product Success & Escalation Management
Own and resolve Tier 4 product support cases delivering expert-level troubleshooting and advanced problem solving.
Manage escalations with clarity urgency and a focus on restoring value and confidence.
Serve as the go-to expert for high-complexity adoption barriers and technical challenges across Vehicle Intelligence solutions.
Enable Scalable & Digital Product Success
Develop and maintain product landing pages content hubs and digital user forums to support scalable learning and engagement.
Collaborate with Marketing and the Product team to ensure consistent messaging and impactful product communications.
Analyze product usage operational data patterns and customer behavior to identify trends risks and opportunities for enhanced value realization.
Support digital touchpoints and automated adoption workflows informed by product data and CSM strategies.
Empower Customer Success & Cross-Functional Teams
Build and refine product-specific enablement tools success playbooks and engagement guides for CSMs.
Partner with Product and Sales to ensure customer insights success stories and usage trends are captured and shared effectively.
Participate in roadmap discussions providing front-line product insights to influence prioritization and improvements.
Represent customer needs across internal forums driving alignment around adoption experience and long-term product satisfaction.
What You Bring
5 years of experience in Customer Success Product Engagement or Customer Programs in a SaaS hardware/software or enterprise technology environment.
Experience with Vehicle Intelligence in-car systems or Axons Outpost/Lightpost/Fleet ecosystems strongly preferred.
Demonstrated ability to deliver compelling presentations and communicate product value to a variety of customer audiences.
Proven ability to lead digital and community-based engagement programs that drive product adoption at scale.
Experience managing complex technical escalations and Tier 4-level product challenges.
Strong facilitation communication and cross-functional collaboration skills.
Proficiency in Salesforce and familiarity with Gainsight Jira and Quip (preferred).
Strong data fluency; ability to interpret product usage data and translate it into actionable adoption strategies.
A growth mindset deep curiosity and a passion for helping customers succeed.
Exceptional organizational skills attention to detail and written communication abilities.
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical Dental Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
| The Pay: Axon is a total compensation company meaning compensation is made up of base pay bonus and stock awards. The starting base pay for this role is between USD 86250 in the lowest geographic market and USD 140000 in the highest geographic market. The actual base pay is dependent upon many factors such as: level function training transferable skills work experience business needs geographic market and often a combination of all these factors. Our benefits offer an array of options to help support you physically financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit meet every single requirement Thats ok. At Axon we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If youre excited about this role and our mission to Protect Life but your experience doesnt align perfectly with every qualification listed here we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as nor should it be construed as exhaustive of all duties responsibilities skills efforts or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access deletion or exercise other CCPA rights ator via ourAxon Privacy Web Form. For more information please see the Your California Privacy Rights section of ourApplicant and Candidate Privacy Notice. Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes. Required Experience: Manager |
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
The Axon Network connects people, devices, and apps to protect life in all regards. From our TASER smart weapons, to police body cameras, to our industry-leading cloud-based evidence management software, we are the world’s premier public safety company and are committed to delivering ... View more
