Associate- Fraud Operations
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Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Description
Are you a natural leader who excels at collaborating with others to achieve business goals Do you thrive in a fast-paced ever-changing environment and prioritize doing whats right for clients and colleagues inspiring others to follow your lead If so join our dynamic team and make a meaningful impact by crafting compelling narratives that enhance client experiences and foster enduring relationships with both colleagues and clients.
As a Fraud Associate I within Fraud Operations you will support client escalations related to spending interruptions and addressing fraud claims that impact program performance by offering appropriate solutions. You will be responsible for achieving key service metrics managing improvement initiatives and ensuring compliance with risk and control guidelines which requires high-level decision-making. Deliverables must be processed within agreed time frames and meet legal and compliance requirements while you demonstrate exceptional leadership to engage employees clients and stakeholders for optimal performance.
Job responsibilities
As a Fraud Associate I within Fraud Operations you will support client escalations related to spending interruptions and addressing fraud claims that impact program performance by offering appropriate solutions. You will be responsible for achieving key service metrics managing improvement initiatives and ensuring compliance with risk and control guidelines which requires high-level decision-making. Deliverables must be processed within agreed time frames and meet legal and compliance requirements while you demonstrate exceptional leadership to engage employees clients and stakeholders for optimal performance.
Job responsibilities
- Execute business initiatives by fostering open communication with clients peers leadership and other business lines and develop executive and external reports.
- Enhance business performance through policy evaluation and partnerships and manage end-to-end process improvements including training and change management.
- Resolve client escalations adhere to compliance regulations and manage team performance using proactive monitoring coaching and development tools.
- Analyze reports to provide insights to internal parties and clients and maintain professionalism and adaptability in client-facing environments.
- Thrive in a fast-paced environment by efficiently managing multiple tasks and prioritizing workload.
Required qualifications capabilities and skills
- Three or more years of experience in customer service fraud or relevant functions.
- Strong verbal and written communication skills with effective influencing and persuasion abilities.
- Excellent organizational prioritization and time management skills to meet deadlines in a fast-paced environment.
- Proficiency in data analysis including building presentations and conducting Excel queries with experience in presenting to internal and external audiences.
- Willingness to travel for client engagements and collaborate with internal partners.
Required Experience:
IC
Key Skills
- Business
- Information Management
- Accounting
- Corporate Risk Management
- Faculty
- Jms
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
