Director of Engineering Platform Services

SurveyMonkey is the worlds most popular platform for surveys and forms built for businessloved by users. We combine powerful capabilities with intuitive design effectively serving every use case from customer experience to employee engagement market research to payment and registration forms. With built-in research expertise and AI-powered technology its like having a team of expert researchers at your fingertips.

Trusted by millionsfrom startups to Fortune 500 companiesSurveyMonkey helps teams gather insights and information that inspire better decisions create experiences people love and drive business growth. Discover how at .

What were looking for

We are seeking a visionary Director of Engineering to lead the Platform Services team. This critical leadership role drives the architecture development and operation of the foundational services powering our next-generation SaaS product. The ideal candidate will possess a strong background in scaling SaaS platforms deep expertise in security services (Identity AuthZ/AuthN) and proven experience building enterprise-grade administration and internal tooling. This role will define technical strategy foster engineering excellence and manage a high-performing team to deliver robust scalable and secure platform capabilities.

What youll be working on

Strategy and Leadership

• Define and execute the Platform Services technical roadmap ensuring alignment with company strategy and security requirements.
• Lead mentor and grow a high-performing engineering team fostering a culture of innovation and rigor.
• Establish and enforce best practices for software development QA deployment and operational excellence (DevOps/SRE).
• Manage budgets resource allocation and project timelines for the Platform Services domain.

Platform Development and Architecture

• Identity and Access Management (IAM): Own the strategy and delivery for core security services (Identity AuthN AuthZ) including SSO OAuth 2.0/OIDC and Role-Based Access Control (RBAC).
• Enterprise Administration: Architect and implement scalable multi-tenant solutions for enterprise customer administration user provisioning and account management at scale.
• Internal Tooling: Oversee the development of secure efficient and user-friendly Customer Service Administration Tools for platform support auditing and debugging.
• Drive the adoption of modern microservices architecture cloud-native patterns and performance optimization for high availability and low latency.

Collaboration and Security

• Partner with Product Management to translate business requirements into technical specifications and clear development plans.
• Collaborate with Security and Compliance teams to ensure all services meet stringent security standards (e.g. SOC 2 ISO 27001) and maintain robust logging and auditing capabilities.
• Work with other Engineering Directors to seamlessly integrate Platform Services into product-facing features and infrastructure.

Wed love to hear from people with

• 10 years of software engineering experience with 4 years in a senior leadership role managing multiple engineering teams in a high-growth SaaS environment.
• Bachelors or Masters degree in Computer Science or a related field (or equivalent practical experience) combined with excellent communication negotiation and stakeholder management skills.
• Proven track record in building and scaling mission-critical 24/7 services.
• Extensive knowledge of core platform services including AuthN/AuthZ protocols modern IAM systems federation cryptographic security best practices and architecting multi-tenant/enterprise administration solutions.
• Strong architectural understanding of distributed systems microservices and cloud computing platforms (AWS Azure or GCP).
• Experience with specific identity providers (e.g. Okta Auth0 Ping Identity).
• Hands-on experience with modern DevOps practices: CI/CD Infrastructure-as-Code (Terraform) and cloud monitoring/logging tools.
• Prior experience building robust internal-facing tools for operations or customer support.

SurveyMonkey believes in-person collaboration is valuable for building relationships fostering community and enhancing our speed and execution in problem-solving and decision-making. As such you will be required to work from a SurveyMonkey office up to 1 day per week.

#LI-Hybrid

Why SurveyMonkey Were glad you asked

At SurveyMonkey curiosity powers everything we do. Were a global company where people from all backgrounds can make an impact build meaningful connections and grow their careers. Our teams work in a flexible hybrid environment with thoughtfully designed offices and programs like theCHOICE Fund to help employees thrive in work and life.

Weve been trusted by organizations for over 25 years and were just getting started. Our milestones include celebrating a quarter-century of curiosity with 25 acts of giving opening new hubs in Costa Rica and India crossing the threshold of 100 billion questions answered and earning recognition as one of the Most Inspiring Workplaces across North America and Asia.

We live our company valueslike championing inclusion and making it happenby embedding them into how we hire collaborate and grow. They help shape everything from our culture to our business decisions. Come join us and see where your curiosity can take you.

Our commitment to an inclusive workplace

SurveyMonkey is an equal opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity innovation and the success of our business. We do not discriminate on the basis of race religion color national origin gender sexual orientation gender identity or expression age marital status veteran status disability status pregnancy parental status genetic information political affiliation or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.