Data Analyst (BPO Workforce)

Role Details

Type of Support:Workforce
Contract Duration:Full Time/Permanent
Training Schedule:Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Work Type and Location:Hybrid Cubao or Taguig
Expected Start Date:ASAP

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

We are looking for a passionate Data Analyst to join our team! The successful candidate will be able to dig deep into unfamiliar data sets and sometimes vague documentation to turn table rows into high-fidelity representations of real-life actions. They will turn data into information information into insight and insight into business decisions.

This data analyst will conduct a full lifecycle analysis to include requirements activities and design. They will also develop analysis and reporting capabilities and in addition monitor performance and quality control plans to identify improvements.

What Youll Do:

• Generating raw data reports and exports in various SaaS systems
• Transforming raw data into a clear picture of the work being done within those systems
• Creating internal and client-facing reporting to measure CX programs according to KPIs incorporating feedback from a broad set of stakeholders
• Collaborating with the Implementation Lead to help individual program managers and team leads understand their programs data
• Helping maintain clean and organized data sources
• Collaborating with the Implementation Lead to develop standard processes/templates for gathering data receiving requirements from stakeholders and validating assumptions with stakeholders
• Identifying and correcting data quality issues
• Synthesizing ambiguous data sets into insightful and clear analysis
• Aggregating data from different sources into unified and comprehensive reports
• Enabling reporting solutions that enable users to self-server for analytics & reporting need
  

• 2 years experience as a Data Analyst or in any data-heavy role with similar capacity
• SQL experience including managing databases and refining queries/structures for efficiency and performance
• Experience using SQL and any/all tools available to better understand complex data sets
• Demonstrated ability to clearly document and communicate complex information like data structures and operational processes
• Familiarity with data visualization platforms like Google Data Studio Tableau Chartio or Plotly
• Demonstrated capacity for learning new business logic and industry best practice
  

• Familiarity with numerous CX / CRM platforms such as Zendesk Salesforce Help Scout and Freshdesk
• Familiarity with common KPIs benchmarks and reporting best practices in a CX contexts
• Intermediate experience with Python for data analysis
• Experience with Google BigQuery BigTable Pipelines Cloud Functions and/or Data Studio
  

What You Will Get In Return:

• Hybrid workplace - depending on the partner role management and/or personal workspace
• Overtime is available if applicable
• Competitive compensation based on experience
• Be part of a people-first values-driven organization
• Work with innovative global partners and diverse teams
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.