Operations Specialist, Human Resources

Title: Operations Specialist Human Resources

Department:Human Resources

Number of Positions:1

Position Summary: The HR Operations Specialist is a key member of the Human Resources team responsible for ensuring the efficiency and effectiveness of daily operations. Success in this role requires strong organizational skills attention to detail discretion and the ability to manage multiple priorities in a dynamic environment. The position involves coordinating a variety of administrative functions that support HR process facilitating accurate communication maintaining records and systems and providing responsive service to employees and stakeholders across the college.

Essential Functions:

35% Office/Operations Management

Oversee day-to-day operations of the HR office ensuring that administrative processes run smoothly and efficiently. This includes managing (monitoring and ordering) office supplies and equipment general office organization; handling purchasing for the HR department and assisting in monitoring HR department expenditures; maintaining inventory of HR forms and materials; mail and package handling such as sorting and distributing incoming mail preparing outgoing mail packages managing courier services as needs; coordinating with facilities management for any office maintenance needs etc.

20% Payroll Liasion

Serve as the primary liaison between PSCC employees/supervisors and the TBR Shared Payroll Center ensuring accurate and timely submission of payroll documentation and personnel transactions. Track payroll deadlines communicate requirements to employees and supervisors and ensure timely resolution of errors. Coordinate with HR staff and TBR Payroll to resolve discrepancies employee concerns and system issues. Other duties as assigned.

15% Staffing Support

Assists with HR staffing needs by coordinating job postings and recruitment efforts scheduling interviews as needed and liaising with candidates; preparing onboarding materials and assisting with the facilitation of the onboarding process for new hires when assigned; maintaining accurate employee records and databases; maintaining calendar for executive director and the department such as scheduling meetings interviews appointments etc.; coordinating room reservations for HR events; arranging refreshments for HR events as necessary; assisting with the preparation of materials for training sessions or orientations; supporting the organization of HR events or employee programs etc.

15% Communication

Serve as a point of contact for internal and external inquiries related to HR and Payroll functions by greeting visitors to the HR department routing visitors with specialized questions to the appropriate HR or Payroll staff member/subject matter expert (SME) answering phone calls and emails drafting and sending correspondence and routing inquiries to appropriate HR team members and follow through to ensure closure. Communicate effectively with employees candidates and other stakeholders to provide information and support.

Potentially interacting with venders for routine purchases and maintaining relationships with regular suppliers.

10% Documentation and Reporting

Prepare and maintain HR documentation including reports presentations and employee files. Ensure that all records are kept up-to-date confidential and compliant with board and college policies and regulations.

Prepare and manage documentation related to the onboarding process; handle exit documentation for departing employees.

Monitor and manage programs involving volunteers and minors on campus ensuring compliance with relevant policies and regulations.

Administer the Public Service Loan Form (PSLF) program.

Verification of Employment (VOE).

Maintain and update HR policies and procedures. Ensure that these documents are easily accessible to employees and regularly updated to reflect any changes.

5% Collaboration

Work closely with HR team members to support various HR initiatives and projects. Serve on the employee recognition committee. Actively participate in the support staff committee. Supervise department student employees and/or interns. Other duties as assigned.

Note: The College reserves the right to change or reassign job duties or combine positions at any time.

Job Requirements:

Required:

• Associates degree in Business Administration Human Resources Accounting Management or related field.

Preferred Education/Certifications:

• Bachelors degree in human resources Business Administration Management Organizational Leadership Communication Studies or Higher Education Administration.
• Coursework or professional certification in payroll HR operations or employment law (e.g. Society for Human Resource Management Certified Professional (SHRM-CP) Professional in Human Resources (PHR) Certified Administrative Professional (CAP) or Project Management Professional (PMP))

Required:

• Three (3) years of progressively responsible experience in office management administrative operations payroll support HR support or similar roles.
• Experience must include managing complex operations coordinating with leadership preparing reports and communications and handling sensitive and confidential information with discretion in a service-oriented environment.
• Demonstrated experience working with HRIS ERP or payroll systems.

Part-time work experience is calculated at 50% credit of full-time work experience.

Preferred:

• Experience in higher education or public-sector HR/payroll settings.
• Direct experience working with shared-services environments or multi-layered payroll processes.
• Experience with Banner employee onboarding or payroll action processing.

Skills/Abilities:

• Strong technical aptitude with HRIS/ERP systems (e.g. Banner reporting platforms).
• Demonstrated ability to troubleshoot payroll issues and coordinate resolution with internal stakeholders and external shared services.
• Office operations management skills including prioritizing competing tasks purchasing oversight and workflow coordination.
• Advanced communication skills to clarify payroll requirements timelines and documentation needs.
• Ability to interpret HR/payroll policies and apply them accurately.
• High degree of discretion accuracy and problem-solving ability.
• Able to engage in the colleges mission vision and values

Physical Demands: This role primarily involves sitting for long periods while working at a desk using a computer and handling phone communications. Frequent use of hands such as typing data entry and handling office equipment. This includes substantial movements of the wrists hands and fingers. Close visual acuity is required for tasks such as preparing and analyzing data transcribing information viewing a computer terminal and extensive reading. Occasionally lifting and carrying light objects such as office supplies or small parcels typically up to 10 lbs. Ability to move about through and to short distances within the office or campus and occasionally drive a vehicle to deliver or pick up materials.

Hazards: There may generally be low-risk hazards including but not limited to ergonomic hazards eye strain stress confidentiality risks minor physical risks potential for workplace conflict sedentary work etc.

Full-time Employment Benefits:

• Insurance Options: Health Dental Vision Life Short/Long-term Disability FSA/HSA
• Wellness Incentive Program if enrolled in health plan
• Educational Assistance: Fee Waiver Spouse/Dependent discounts Audit/Non-Credit Reimbursement Program
• Employee Assistance Program
• Retirement Options: Tennessee traditional pension plan option (TCRS) 401k with $100 company match 457 403b
• Employee Discount program with over 900 companies
• 14 Paid Holidays/Year Includes paid days off the last week of December
• Sick Leave Bank
• Longevity Pay
• Many opportunities for professional development

Special Instructions to Applicants:To be considered for a position at Pellissippi State you must create an on-line application. Your skills abilities qualifications and years of experience will be evaluated using only what is recorded on your application. Work experience that isnotlisted on the application will not be considered towards compensation. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan upload or attach documents a computer and scanner are available at the Hardin Valley Campus Educational Resources Center if needed.

Pellissippi State Community College does not discriminate on the basis of race color religion creed ethnicity or national origin sex sexual orientation gender identity/expression pregnancy disability age (40) status as a protected veteran genetic information or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns please contact George Underwood at or .

If you have any problems or questions please contact Human Resources at Pellissippi State Community Colleges Human Resource Office at or by email at.

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