R.O. Front Office Manager
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Job Location:
Ormond Beach, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Opportunity for career advancement in a fast-paced growth-oriented organization!
Below are just some of the benefits youll receive:
- Competitive Salary
- Paid Time Off and Paid Holidays
- Career Growth
- Medical/Dental with employer contribuition
- Voluntary Life Insurance Disability and Aflac Insurance
- Company-paid life insurance and long term disability
- 401 (k) retirement plan
- Travel Perks to Resort Locations
- Company Perks Program
What are you motivated by:
The Hospitality Manager Front Office manages the daily operations of the front office rooms control and PBX while maintaining positive working relationships with all other departments.
What youre great at:
- Responsibilities listed may not apply to all locations
- Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives
- Is a hands-on leader and a visible front office team member who leads by example
- Monitors departmental service levels and acts accordingly
- Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience
- Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards
- Is responsible for staff development
- Serves as Manager on Duty as needed.
- Works all shifts as need dictates
- Is responsible for other duties as set forth by the Resort Manager including but not limited to training scheduling coaching and counseling disciplinary action conducting meetings completing monthly reporting assisting in inventory management and leading the front office staff.
- Works front desk as needed checking in/out answering phones and handling guest comments and concerns
- Assists in the management of the resorts room matrix discrepant reservations and maintaining inventory
- Monitors front desk controls cash drawers change given and key inventories codes payables and distributes invoices
- Provides follow up of maintenance/ housekeeping requests
- Steps into any role as necessary
- Ensures the satisfaction of all guests by responding to guests needs leading other Team Members in handling guests concerns
- All other duties as requested
Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment.
Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!
Heres what you can expect: At Capital Vacations we are united by a common purpose of Travel. Gather. Smile. Repeat. We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve. We encourage you to join our team and help us in fulfilling our purpose. If this opportunity excites you and if you have the following qualifications we invite you to apply for our team:
Heres what you have already achieved:
- High School Diploma/GED
- Minimum 3 years of management experience in hotel/resort operations preferably in vacation ownership
- Exceptional communication and leadership skills
- Excellent interpersonal skills when dealing with guests Team Members and the general public
- Knowledge of daily operations of the front desk reservations and problem resolution
- AS400/TSW experience preferred
- Ability to supervise train and mentor team Members
- Ability to analyze customer needs and assist in resolving all customer challenges and stressful situations
Required Experience:
IC
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
We're passionate about vacations. Everything we do is designed to let you explore places with the people you love… and make memories you'll never forget. Carpe diem… year after year! Travel. Gather. Smile. Repeat.
