Help Desk Analyst Hospitality ( German Speaker)
Share
Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Role Overview
We are looking for a German-speaking Help Desk Agent to join our Managed Services team. You will be the first point of contact for hotel customers handling inquiries and incidents related to Oracle Hospitality applications such as OPERA and OPERA Cloud. Youll provide guidance troubleshooting and escalation when needed to ensure seamless hotel operations.
Key Responsibilities
Respond to customer inquiries via phone email or ticketing system.
Diagnose and resolve incidents related to property management systems (PMS).
Enrich and document incidents for escalation to Oracle technical support when required.
Provide training and tips to help users maximize system efficiency.
Ensure service level agreements (SLAs) are met.
Stay updated on Oracle Hospitality products and hotel operations best practices.
Communicate clearly and empathetically in both German and English.
Required Skills and Experience
Experience in hotel operations or hospitality IT support preferably with Oracle OPERA.
Strong analytical and troubleshooting skills.
Understanding of remote connectivity tools and IT fundamentals.
Excellent communication and documentation skills.
Fluency in German and English (written and spoken).
Proactive customer-focused attitude with the ability to work independently or as part of a team.
What We Offer
Competitive compensation and benefits.
Learning and career growth opportunities within Managed Services Oracle Hospitality.
Collaborative and inclusive culture.
At Oracle we dont just respect differenceswe celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds perspectives and abilities. Thats why were committed to creating a workplace where all kinds of people can do their best work. Its when everyones voice is heard and valued that were inspired to go beyond whats been done before.
We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX. assignments are accomplished without assistance by exercising independent judgment within defined policies and processes to deliver functional and technical solutions on moderately complex customer engagements.
Qualifications
Career Level - IC2
Required Experience:
IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when eve ... View more
