Transportation Supervisor

The Transportation Supervisor is responsible for supervising and coordinating the transportation team members. They are responsible for effectively and efficiently handling customer service complaints and concerns. They are also to be an active participant in the training and coaching of team members with their job duties responsibilities and safety.

SCHEDULE: Monday to Friday 6:00PM -2:30AM

RESPONSIBILITIES AND DUTIES

Leadership

• Participate in the recruitment of new team members
• Attend and participate in Leadership and Development training sessions
• Assist with the coordination of safety team and other meetings
• Supervise and lead the delivery and service team in the absence of the Transportation Manager
• Create training plans and assist in the training of team members
• Resolve driver concerns in Transportation Managers absence
• Keep the Transportation Manager informed when team members are not meeting expectations
• Follow the progressive discipline process according to company policy
• Assist with the annual performance appraisal process
• Make compensation recommendations to Transportation Manager
• Ensure a safe and positive work environment in compliance with OHSA company standards local provincial and federal requirements as well as ensuring there is an overall positive morale and respect among team members
• Act as a role model for following all company policies and procedures including uniform and PPE requirements

Reporting and Budgeting

• Assist with all departmentally generated reports
• Contribute to development of the annual department budget preparation for SCC Managements review and approval
• Accurately complete all necessary paperwork

Routing Scheduling Hours of Service and Maintenance

• Weekly schedule driver routes and re-routing as necessary to ensure route coverage
• Conduct route analysis and recommend saving opportunities to Manager
• Monitor driver hours of service via onboard system
• Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)
• Maintain driver qualification file
• Schedule truck maintenance and maintain fleet image
• Conduct accident investigations
• Coordinate deliveries and backhauls activities  
• Assist the Transportation Manager with truck leasing meetings to ensure PMs are met to Dominos standard and repairs are completed in a timely manner
• Perform other duties as assigned by leadership
• Monitor drivers performance and hold them accountable when performance is below expectations using coaching and/or progressive discipline as needed 
• Complete drivers annual performance reviews 
• Review drivers lytx and logs and coach according to company 
• Collaborate in driver onboarding and training

Customer Service

• Assist in answering Slice of Pie complaints
• Maintain positive customer relationships
• Review Customer Surveys

Miscellaneous

• Based on business needs and if qualified drive a company commercial vehicle for a delivery when necessary
• Based on business needs and if qualified drive a company commercial vehicle for service drop-off when necessary
• Other duties as assigned

Qualifications :

• High School Diploma or GED college or university diploma or degree preferred
• 3-5 years of documented transportation supervisory experience
• 2-3 years of route scheduling experience
• MS Office SAP Transportation Management Systems (TMS) computers and scanner equipment/software
• Experience with RoadNet considered an asset
• Valid AZ Drivers License considered an asset
• Knowledge of Ministry of Transportation rules and regulations
• Knowledge of Hours of Service (HOS) regulations
• Possess a good working knowledge of Canadian geography with the ability to navigate and coordinate routes
• Mechanical repair knowledge for trucks and trailers is an asset
• Intermediate Microsoft Office skills
• Excellent written and verbal communication skills
• Strong organizational skills and the ability to work on multiple tasks simultaneously with strong attention to detail
• Proactive attitude and takes initiative to prevent issues
• Team oriented and safety minded
• Available to work shifts that may be scheduled anytime during a 24-hour day over any 7-day period

Physical Requirements

• Able to sit for long periods of time working in an office environment using typical office equipment including frequent typing
• May be required to reach with hands and arms regularly occasionally stand and walk occasionally lift up to 50 pounds and rarely lift up to 75 pounds
• Able to perform heavy pushing/pulling of product
• Able to work in refrigerated conditions or extreme temperatures as well as work in an environment with exposure to loud machinery and vibration both indoors and outdoors
• Able to work around yeast and flour

Additional Information :

All your information will be kept confidential according to EEO guidelines.

At Dominos we are a brand of honesty transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we Put our People First by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the Power of Possible to local Dominos store owners 90% of which started as delivery drivers and pizza makers in our stores! 

Dominos offers: 

• Competitive wages
• Paid Holidays and Vacation 
• Positive work environment 
• Benefits on the first day of employment! 
• RRSP matching contributions after 60 days 
• 15% off the purchase price of stock 
• Company bonus 
• Safety bonus 
• Referral bonuses 

Remote Work :

No

Employment Type :

Full-time