Quality Control Manager

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence by accident by suicide suddenly when in apparent health when unattended by a physician in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

Commitment: Dedicated to the mission at all times

Accountability: Responsible to each other and the community

Resilience: Adapt in the face of adversity

Excellence: Achieve and maintain the highest quality

Service: Innovate to meet evolving needs

The New York City Office of Chief Medical Examiner (OCME) is seeking an experienced and highly motivated Quality Control Manager for the Division of Forensic Operations & Investigations to provide leadership and oversight of the Forensic Quality Control Unit and division wide quality assurance and control programs. Reporting to Assistant Commissioner of Forensic Operations & Investigations the -manager will direct and coordinate complex programs direct cross-functional teams and ensure the efficient delivery of quality control initiatives supporting decedent investigations case management field operations and interagency response.

The manager will be responsible for developing and implementing administrative and operational policies evaluating program performance directing resource allocation and ensuring compliance with agency City State and accreditation standards. The position requires exceptional judgment strategic planning capability and the ability to work collaboratively with internal divisions external partners and stakeholders across the Citys public safety and public health sectors. This role is ideal for a seasoned leader with experience in forensic investigative or emergency response environments who excels in quality control ensuring accuracy consistency and compliance across high volume mission critical operations.

Responsibilities include:

- Provide direct oversight and operational leadership of the Forensic Quality Control Unit.

- Develop implement and maintain quality control and quality assurance programs supporting forensic operations and investigative functions.

- Conduct routine and ad hoc audits inspections and reviews of workflows documentation and practices to ensure accuracy consistency and adherence to established standards.

- Identify gaps risks and trends impacting quality; develop corrective action plans and monitor implementation and effectiveness in coordination with division leadership and the Agency Quality Assurance Director.

- Collaborate with division leadership and the Agency Quality Assurance Director to standardize processes and support continuous quality improvement initiatives.
Monitor and assess compliance with applicable laws regulations policies and accreditation standards relevant to medicolegal death investigation.

- Review case documentation reports and records for completeness quality and procedural compliance and provide feedback as appropriate.

- Track analyze and report quality metrics audit findings and performance indicators to leadership.

- Support preparation for internal reviews external audits inspections and accreditation assessments including compiling documentation and responding to findings.

- Provide guidance and technical assistance to staff regarding quality standards documentation practices and corrective actions.

- Participate in incident reviews root cause analyses and after-action evaluations related to quality or compliance issues.

- Maintain detailed and organized records of quality control activities findings corrective actions and resolutions.

- Assist with quality-related data reporting dashboard development and identification of system or technology enhancements that support accuracy and efficiency.

- Maintain functional proficiency in the Case Management System as it relates to quality review auditing and data validation.

- Monitor and ensure compliance with required annual reviews competency assessments and mandatory trainings across work units; identify deficiencies and coordinate corrective actions with leadership

- Collaborate with training and leadership staff to identify quality-driven training needs and support development of targeted educational initiatives.

- Provide 24/7/365 availability to respond to urgent matters of the division and agency including incidents and participation in the agencys MESORT and disaster response and on-call schedule.

- Attend operational and quality-related meetings as a representative for quality control initiatives within the division.

- Other duties as assigned.

SPECIAL NOTE:
Selected candidates will be required to provide a DNA sample by swabbing.
This position has been identified as essential. During emergency events essential positions may require 24-hour availability.

WORK AUTHORIZATION:
Authorization to work in the United States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications extensions or status changes including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application.

***Please note that only candidates selected for interviews will be contacted for this position. FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.**

CRIMINALIST ASSISTANT DIRECTOR - 2184C

Qualifications :

1. A baccalaureate degree from an accredited college with specialization in criminalistics forensic science chemistry biology physics molecular genetics genetics biochemistry molecular biology entomology anthropology ecology or a closely related scientific or engineering field.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time