Concierge

The Concierge provides a superior level of service to all guests and visitors of the Hotel through responding to questions sharing information about the Hotel and the local area assisting with special requests and making reservations for services or attractions.

• Greet guests warmly and assist them with inquiries and requests.
• Make dining entertainment and activity reservations as per guests preferences.
• Provide recommendations and information about local attractions events and activities.
• Handle guest inquiries complaints and special requests promptly and courteously.
• Maintain a comprehensive knowledge of hotel facilities services and amenities.
• Coordinate with other hotel departments to fulfill guest needs efficiently.
• Uphold the highest standards of customer service and professionalism at all times.
• Stay informed about various local destinations including cultural historical and recreational aspects to design well-informed and captivating itineraries.

Qualifications :

• Previous experience in a customer service role preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Knowledge of local attractions restaurants and transportation options
• Strong organizational skills and the ability to multitask
• Proficiency in Microsoft Office and reservation management software
• Flexible schedule including evenings weekends and holidays

Benefits Package

The comprehensive benefit package for this position includes paid time off sick and safe time Medical Dental and Vision healthcare plans 401(k) plans with employer contribution Health and Flexible Spending Account programs Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.

Additional Information :

Auberge  Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine and spas and gracious yet unobtrusive service. With hotels and resorts across three continents Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations. Please visit to learn more about our Collection. Follow us on Instagram TikTok Linkedin Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Madeline Hotel and Residence complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Remote Work :

No

Employment Type :

Full-time