Customer Service Representative Field Solutions

Join Our Team

In 2022 the Atlanta Journal-Constitution named Primerica one of the best places to work for the ninth consecutive in 2022 Primerica was named one of the Best Employers for Diversity by Forbes for the second consecutive year. Forbes also named Primerica as one of Americas best Insurance companies for 2022. Primerica ranks 6th among 25 companies included in the Term Life Insurance category. Over the past seven years Primerica has consistently been voted Best Employer by Gwinnett Magazine in its special Best of Gwinnett winner editions. Primerica is a great place to work! Join our team to experience what its like to work at one of the best places to work in the metro Atlanta.

About this Position

Responsibilities & Qualifications

In addition the CSR will identify concerns asks appropriate questions respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly. This role will perform corrections identified during the call and forwards corrections to the appropriate party for further processing or approval when necessary. Recognizes priority situations and understands when to notify appropriate parties.

Qualifications Skills and Abilities:

• 1 year of call center customer service experience preferred but not required

• Minimum high school diploma or GED

• Previous insurance or financial services experience is a plus

• Excellent PC skills

• Intermediate skills in Microsoft Word

• Excellent verbal and written communication skills

• Excellent customer service skills

• Attention to detail

• Ability to maintain knowledge of companys products and procedures

• Ability to communicate professionally with irate customers

Schedule:

Additional information:

The Customer Service Representative 1 position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge skills and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.

FLSA status:
This position is exempt (not eligible for overtime pay):

Our Benefits:

• Day one health dental and vision insurance

• 401(k) Plan with competitive employer match

• Vacation sick holiday and volunteer time off

• Life and disability insurance

• Flexible Spending Account & Health Savings Account

• Professional development

• Tuition reimbursement

• Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica Inc. and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless ofrace sex color religious creed religion national origin citizenship status age disability pregnancy ancestry military service or veteran status genetic or carrier status marital status sexual orientation or any classification protected by applicable federal state or local laws.

At Primerica we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation growth and profitability. Through a variety of programs and initiatives we invest in each employee seeking to ensure that our people are not only respected as individuals but also truly valued for their unique perspectives.