IT Support Specialist CAD Systems (Civil Engineering) IT Solutions Indianapolis, IN

Join American Structurepoint and become part of a team that goes the extra mile for our clients and communities. We live by our values - respect staff development results and family. Our team is encouraged to explore new ideas and turn our clients dreams into reality. With exceptional benefits training and mentorship we pave the way for a rewarding career. Ready for more than just a job Explore opportunities with us and help improve the quality of life in the communities we serve.

Group: Information Technology

Position: IT Support Specialist (CAD Systems)

Location: Indianapolis IN

As an IT Support Specialistat American Structurepoint you will be part of a team that supports the companys technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.

Job Summary

We are seeking a technically skilled and detail-oriented IT Support Specialist with a focus on Autodesk and Bentley CAD system deployment administration and support for our civil engineering this role you will be responsible for deploying maintaining and troubleshooting complex CAD environments used for infrastructure design projects. You will serve as the technical liaison between internal teams and software vendors (Autodesk and Bentley) to resolve issues implement updates and optimize performance across our engineering technology stack.

Note: This position is a technical IT support role no CAD design or drafting responsibilities are required.

Software Deployment & Configuration
Collaborate with the internal software deployment team for Autodesk and Bentley products (Civil 3D Revit AutoCAD MicroStation OpenRoads Designer etc.) using tools such as Autodesk Access Bentley CONNECTION Client SCCM or Intune.
Configure and maintain CAD standards templates seed files workspaces and configuration files to ensure consistency across project teams.
Evaluate and test updates patches and service packs before implementation in production environments.
Manage version control and compatibility between Autodesk and Bentley software platforms.

Vendor Collaboration & Issue Resolution
Act as the primary technical contact with Autodesk and Bentley support teams.
Log track and escalate issues to vendors as needed; follow through to resolution and document fixes.
Participate in beta programs vendor training and technical briefings to stay informed on product updates and best practices.
Provide feedback to vendors on product performance and opportunities for workflow improvements.

Technical Support
Provide Tier 2/3 support for CAD-related issues within the civil engineering environment.
Troubleshoot problems related to application performance licensing data access and file interoperability.
Collaborate with IT infrastructure network and project delivery teams to ensure optimal CAD performance across workstations servers and virtual environments.
Maintain detailed documentation of troubleshooting procedures configurations and deployment methods.

License & Asset Management
Administer and optimize Autodesk and Bentley licensing systems (Autodesk Account Bentley Licensing Portal).
Track license usage manage allocations and ensure compliance with vendor agreements.
Coordinate renewals upgrades and new license acquisitions with procurement and IT management.

Infrastructure & Standards Support
Support the setup and maintenance of CAD-related data environments such as ProjectWise Autodesk Docs or BIM 360.
Collaborate with the CAD management team to uphold company standards and workflows.
Identify opportunities to automate tasks streamline deployments and improve user experience.

Required:
1 to 3 years of experience in IT support CAD administration or systems deployment in a civil engineering architecture or construction environment.
Strong experience deploying and supporting Autodesk and Bentley products (Civil 3D Revit AutoCAD MicroStation OpenRoads Designer).
Proven ability to work with software vendors to diagnose and resolve application or licensing issues.
Knowledge of CAD operating in virtual environments.

Knowledge of Windows operating systems networking fundamentals and system performance optimization.

Excellent problem-solving communication and documentation skills.

Preferred:
Experience with ProjectWise Autodesk Docs BIM 360 or similar project collaboration platforms.
Familiarity with PowerShell Python or batch scripting for deployment automation.
Understanding of civil engineering data workflows and file management practices.
Certifications such as Autodesk Certified Professional Bentley Accredited Administrator or CompTIA A/Network.

Why Join Us:
Support innovative civil infrastructure projects with cutting-edge CAD technologies.
Collaborate with talented engineers designers and IT professionals in a forward-thinking environment.
Gain exposure to both Autodesk and Bentley ecosystems with opportunities for ongoing professional training.
Competitive salary benefits and opportunities for career advancement within a growing engineering organization.