Customer Service Representatives

New Zealand Transport Agency

Job Location:

Palmerston North - New Zealand

Monthly Salary: Not Disclosed

Posted on: 21 hours ago

Vacancies: 1 Vacancy

Job Summary

Werelooking for Customer Service Representatives with roles designed for graduates and those starting their careers. This opportunity provides hands-on experience structured skill development andstrong supportto help you build a meaningful and rewarding career path.

TeWhiwhingamahi The opportunity

At NZ Transport Agency Waka Kotahi it all starts with our people. Come and be part of a special organisation that is connecting Aotearoa inmore ways than one!

As a Customer Service Representative you willbe responsible fordelivering outstanding service to our customers through both inbound phone-based support and email interactions.Youllprovidetimelyandaccurateadvice and make a positive impact on our customers experience.

We will provide you with training and make a strong commitment to your on-going coaching and development needs to enable you to confidently deliver solutions that meet our customers needs.

Hereswhat you need to know about joining our Contact Centre:

You must be availableto starton26thFeb2026
The roles arepermanent full timewith a starting salary of $60216 Kiwi Saver
We offer hybrid working in office and from home (where suitable and criteria are met)
We can offer you excellent training and development with genuine opportunities to progress to Senior CSR with increasedremuneration
You will get 5 weeks annual leave greatbenefits
Based in The Square in Palmerston North.

NB:Our Customer Service Representative positions are full-time. We are unable to offer part-time roles.

For more information view the position descriptionhere.

Hours

We will be recruiting for hours Monday to Friday 7.55am 6pmandSaturday and Sunday 8:30am - 5pm. Full time 40 hours per week rotating weekly shifts within the hours above. Rosters are published every 3 weeks.

Please note youmustbe available to work Saturday and or Sunday whenas part of your shift pattern.

Training

Youwillneed to be available full-time from 8:00 a.m. to 4:30 p.m. for onboarding followed by training starting on26thFeb 2026.

Kokoetēnei About you

We would love to see a diverse range of background and experience but a few things stand out to us that make a great Customer Service Representative.

A passion for delivering outstanding customer service

Great communicationskills

An ability to flex and adapt

An energetic attitude

An innovative approach to problem solving and working smarter

Experience working in a Contact Centre(desirable)

Great attention to detail and be able toretaincomplex information

Have the willingness to learn and havea high levelof computer literacy

A criminal or traffic conviction or traffic infringement will not necessarily exclude you from appointment. However given the role of NZ Transport Agency Waka Kotahi in respect of road safety all Transport Agency employees are expected to role model driving behaviours expected of road users. Therefore it is our usual practice to run a License check and not to appoint people who have within the last 7 years had a conviction under the Land Transport Act 1998.

KowaimātouAbout us

At NZ Transport Agency Waka Kotahi it all starts with our people. The organisations performance and successdependson the people who choose to make thisa great placeto work and make a difference for Aotearoa. Waka Kotahi has a strong future focus understanding thatnewtechnologiesand changing customer expectations mean the transport system we know today will not be the one we deliver in tenyears time.

The TeMahau Customer and Services Group help deliver a positive land transport experience by making interactions with NZ Transport Agency Waka Kotahi products and services simple easy to use and effective for users.

Please note we are on our Christmas break from 23 December 2025 to 5 January 2026. We will respond to your queries as soon as we are back.

Mepēheatetukutono How to apply:
Please click apply to upload yourCV and cover letterdetailing your suitability for the role.

Rā Katinga Applications close:

6 January 2026

For further information email:

To be considered for this position you must have a legal right to live and work in New Zealand.

Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.

Required Experience:

Unclear Seniority