Service Desk Support Analyst

Chapman Tripp is New Zealands leading commercial law firm. Our technology team plays a critical role in enabling our people to do their best work - securely efficiently and with confidence.

We are looking for a Service Desk Support Analyst to join our national Service desk team who is passionate about customer service enjoys solving problems and wants to build a long-term career in technology within a supportive high-performing environment.

This is a hands-on technical role with exposure to modern workplace technology security-focused environments and firm-wide projects. Youll be supported to grow your skills and develop a strong foundation for a career in IT.

Key Responsibilities include:

• Respond to service requests and technical support assistance in person via phone or email
• Diagnose and resolve technical issues relating to hardware or software issues
• Install configure update and support user applications and workplace technology
• Provision laptops mobile devices user accounts and related hardware
• Maintain accurate records in our ITSM system including incident resolution and asset management
• Take part in the on-call out of hours roster (approx. every 4 weeks)
• Work closely with the wider IT team on service delivery issue resolution and project work

Experience and Skills you will bring to the role:

• 2 years experience in a service desk or technical support role
• Practical experience working within ITIL-aligned service environments
• Strong customer service mindset with the ability to remain calm under pressure
• Microsoft Windows 11 and Microsoft 365

• Active Directory and user provisioning
• Azure / cloud-based identity and services
• Microsoft Teams and collaboration tools
• Desktop hardware printing and peripheral support
• Networking fundamentals (LAN VPN TCP/IP)

Why Chapman Tripp:

• Supportive inclusive team culture with strong knowledge sharing
• Exposure to modern enterprise-grade technology and security environments
• Opportunities to grow into senior support operations or digital roles
• Mobile Phone subsidy and broadband Subsidy
• Wellness benefits and a flexible people-focused workplace

We are a collaborative workplace of smart passionate and hardworking people united by a commitment to excellence. Work for Aotearoa New Zealands largest legal partnership and enjoy a firm which has the resources and structures in place for you to do your best work; as well as people who are caring inclusive and authentic.

Please note: Only applicants with valid long-term work rights for New Zealand already in place can be considered for this role.

Required Experience:

Manager