Helpdesk Representative
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Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Campus
OSU-Center for Health Sciences
Contact Name & Email
Work Schedule
Typically Monday - Friday 8 hour shifts
Appointment Length
Regular Continuous/Until Further Notice
Hiring Range
$16.00 - $18.00
About this Position
The Helpdesk Representative serves as the first point of contact for customers seeking technical assistance over the phone email or face to face. They will perform remote first level of support by troubleshooting through diagnostic techniques and by gathering information from our customers. Determine the next step to be able to find the best solution based on the issue and details provided by the customers. Assist in the development and maintenance of classroom schedules events and other tasks associated with maintaining computer labs and hardware available in computer labs. Assistfaculty and students with classroom software and technology.
Required Qualifications
- High School/GED (degree must be conferred on or before agreed upon start date)
- At least one year IT helpdesk experience.
Certifications Registrations and/or Licenses:
- Experience with Mac OS IOS and Android is preferred.
- Requiredexperience with MS Windows10 Windows 7 MS Office 2013.
- Ability to learn new software and networking concepts in a fast pacedsetting.
- Experience with medical or clinical environment and applications preferred.
- Must be able to resolve 1stlevel support issues/request.
- Must be able to assign tickets to other members in I.T.
- Valid Drivers License required
Skills Proficiencies and/or Knowledge:
- Excellent customer service skills are required.
- Must be courteous punctual conscientious patient dependable enthusiastic and self-motivated.
- Previous working experience in a technology Helpdesk or call center setting.
- Ability to provide first level of support to users requesting help with university software hardware telephones printers.
- Must be familiar with Microsoft products including operating systems and Office products.
Preferred Qualifications
- Vocational/Technical
- Healthcare Academic experience preferred.
Required Experience:
Unclear Seniority
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
