Retail Operations Manager (Metro Atlanta Area)

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results dedicated to quality strength and integrity and possess the drive to succeed then we are your employer of choice.

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Job Description:

At Regions the Retail Operations Manager (ROM) performs an independent quality assurance role in support of risk and operational controls in an average of 25 branches. ROMs assess risk knowledge and performance via the branch visit process and partner with central groups to provide oversight support coaching and training for the geographies.

Primary Responsibilities

• Assists branches with complex operational and service issues
• Reviews branch processes and procedures
• Inspects branches via the branch visit process to check for compliance with control risk and security procedures
• Coaches and provides guidance to branch associates to address any operational knowledge gaps
• Serves as liaison to central support units and business group partners
• Works with the Branch Resolution Team when needed to ensure timely responses to complaints
• Delivers Branch Manager risk management onboarding and training
• Meets monthly with Consumer Banking Managers to discuss Branch Risk and Control Assessment findings and issues
• Often meets less clearly defined demands and may influence junior colleagues
• May act as a mentor junior staff

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• High School Diploma or GED
• Two(2) years of experience in managing a team
• Five (5) years of branch operational experience
• Ability to travel frequently

Skills and Competencies

• Good organizational and time management skills
• Good Problem-solving skills capabilities
• Good verbal and written communication skills
• Knowledgeable of branch processes policies and procedures
• Proficiency in Microsoft Office (Excel Word PowerPoint Outlook etc.)
• Strong work ethic and self-motivation

This position may be filled at a higher level based on experience.

This position is based in the Metro Atlanta area.

• Travel to branches within the district is expected approximately 6070% of the time.

• A presence in branches at 8:00 AM opening time is required at least three days per week to conduct structured coaching cash counts and retail soundness/audit activities.

• Travel to assigned branches may involve commutes of up to three hours and could require overnight stays.

• A high degree of flexibility is essential as coverage may occasionally be required outside your assigned territory.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience skills knowledge contribution job location and most importantly performance in the job role. As these factors vary by individuals pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible comprehensive and recognizes that one size does not fit all for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note benefits and plans may be changed amended or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser.

DetailsAtlanta Midtown

Location: