B2C Operations Customer Expert – Italian Market
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
B2C Operations Customer Expert Italian Market
Lisbon Portugal
Start Date: 13 January 2026
Full-time Rotational Shifts
About the Role
We are looking for an Italian-speaking B2C Operations Customer Expert to provide high-quality customer support for private customers. You will handle inbound calls related to subscriptions billing devices and general inquiries ensuring a warm professional and solution-oriented customer experience.
Your Responsibilities
- Handle inbound B2C customer calls in Italian
- Support customers with:
- Subscriptions and contracts
- Billing and payment questions
- Device and technical issues
- Provide an empathetic and customer-focused experience
- Identify and promote relevant products or services when suitable
- Accurately document interactions and follow procedures
- Maintain a professional and positive attitude at all times
Profile & Requirements
- Fluent Italian (spoken and written)
- Previous customer service experience is an advantage
- Strong communication and interpersonal skills
- Proactive energetic and customer-oriented mindset
- Ability to work in a fast-paced environment
- Basic computer skills
Working Hours
- 40 hours per week
- Rotational shifts Monday to Sunday between 06:00 and 22:00
- 8 working hours 1-hour unpaid lunch break per day
Training
- Paid training: 15 working days
- 8 hours per day
- Covers:
- Systems and tools
- Product & service knowledge
- Customer communication and call handling
- On-the-job practice
Employment contract is signed after successful completion of training.
Salary & Benefits
- Monthly gross salary: 941
- Holiday allowance: 78.42/month
- Christmas allowance: 78.42/month
- Meal allowance: 7 per working day (154/month tax-exempt)
Total monthly package: 1250 gross
Additional Benefits
- Portuguese employment contract
- Health insurance from day one
- Holiday & Christmas allowances paid monthly
- Optional company accommodation (subject to eligibility & availability)
- Paid Portuguese public holidays
Location
Lisbon Portugal
Modern office environment with easy access to metro bus and train connections.
Key Skills
- Microsoft Access
- SQL
- Analysis Skills
- Microsoft Powerpoint
- Securities Law
- Data Mining
- Investment Banking
- Market Research
- Microsoft Excel
- Visual Basic
- Bloomberg
- Data Analysis Skills
