Collections Quality Analyst

Quezon City - Philippines

Monthly Salary: ₱ 45000 - 55000

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Expectations:

Position Type: Experienced - Mid/Senior
Employment Type: Full-Time; Permanent (Direct Hire)
Work Setup & Location: Onsite - McKinley Cyberpark Taguig City
Work Schedule: Mondays - Fridays; Night/Shifting
Number of Headcounts: 5 FTEs Available
Industry: IT Consulting & Services (IT-BPO)

About the Job:

We are looking for a detail-oriented Collections Quality Analyst to join our clients Quality this role you will monitor and assess agent transactions analyze performance metrics and provide actionable insights to improve collections quality and operational efficiency. You will work closely with Collections Operations and other cross-functional teams to ensure process adherence enhance agent performance and drive continuous improvement initiatives.

Key Responsibilities:

Monitor and evaluate agent transactions to ensure compliance with client quality standards and guidelines.
Analyze multiple client performance metrics to identify trends gaps and opportunities for quality improvement.
Provide coaching and feedback to agents based on quality assessments and operational metrics.
Collaborate cross-functionally to implement quality initiatives and optimize collections processes.
Participate in regular client business reviews and provide actionable insights for process and performance enhancement.

Qualifications:

Bachelors Degree in Accounting Finance or a related field.
Proven experience in QA roles for collections within a BPO environment.
Strong understanding of quality monitoring processes metrics and best practices.
Skilled in conflict resolution and relationship management with both agents and stakeholders.
Excellent analytical and problem-solving abilities.
Strong English communication skills both written and verbal.
Can start immediately if possible.

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Job Expectations: Position Type: Experienced - Mid/SeniorEmployment Type: Full-Time; Permanent (Direct Hire)Work Setup & Location: Onsite - McKinley Cyberpark Taguig CityWork Schedule: Mondays - Fridays; Night/ShiftingNumber of Headcounts: 5 FTEs AvailableIndustry: IT Consulting & Services (IT-BPO) ...

Job Expectations:

Position Type: Experienced - Mid/Senior
Employment Type: Full-Time; Permanent (Direct Hire)
Work Setup & Location: Onsite - McKinley Cyberpark Taguig City
Work Schedule: Mondays - Fridays; Night/Shifting
Number of Headcounts: 5 FTEs Available
Industry: IT Consulting & Services (IT-BPO)

About the Job:

Key Responsibilities:

Monitor and evaluate agent transactions to ensure compliance with client quality standards and guidelines.
Analyze multiple client performance metrics to identify trends gaps and opportunities for quality improvement.
Provide coaching and feedback to agents based on quality assessments and operational metrics.
Collaborate cross-functionally to implement quality initiatives and optimize collections processes.
Participate in regular client business reviews and provide actionable insights for process and performance enhancement.

Qualifications:

Bachelors Degree in Accounting Finance or a related field.
Proven experience in QA roles for collections within a BPO environment.
Strong understanding of quality monitoring processes metrics and best practices.
Skilled in conflict resolution and relationship management with both agents and stakeholders.
Excellent analytical and problem-solving abilities.
Strong English communication skills both written and verbal.
Can start immediately if possible.

Follow us on LinkedIn to stay updated on upcoming and other job opportunities.