German Speaking Customer Support

Katerini - Greece

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Greece (Remote)
Start Date: January
Employment Type: Full-time Permanent
Work Schedule: Rotational shifts (MondaySunday)

Role Summary

We are looking for German-speaking Customer Support Specialists to join an international customer experience project in the travel and accommodation sector. This is a fully remote role based in Greece ideal for candidates who enjoy helping customers handling bookings and working in a structured yet people-focused environment.

Key Responsibilities

Handle customer inquiries related to bookings reservations and cancellations
Support customers via written and voice channels (calls may occur occasionally for follow-ups)
Ensure accurate documentation and resolution of customer requests
Deliver a high level of customer satisfaction and service quality
Follow internal procedures and quality guidelines

Requirements

Fluency in German (C1) and English
Previous customer support experience is an advantage but not mandatory
High school diploma or equivalent
Comfortable working with computers and online tools
EU citizenship or valid Greek residence permit
Mandatory document: birth certificate including both parents names

What We Offer

Full remote work from Greece
Multicultural and community-minded work environment
Paid training and continuous learning opportunities
Performance-based incentives
Meal allowance
Equipment provided for home office
Relocation support for candidates moving to Greece including:
- Temporary accommodation
- Flight support within the EU
- Airport pickup
- Assistance with housing
- Free Greek language lessons

Recruitment Process

Initial screening
Language assessment
Final interview

Full remote work from Greece
Multicultural and community-minded work environment
Paid training and continuous learning opportunities
Performance-based incentives
Meal allowance
Equipment provided for home office
Relocation support for candidates moving to Greece including:
- Temporary accommodation
- Flight support within the EU
- Airport pickup
- Assistance with housing
- Free Greek language lessons

Location: Greece (Remote) Start Date: January Employment Type: Full-time Permanent Work Schedule: Rotational shifts (MondaySunday) Role Summary We are looking for German-speaking Customer Support Specialists to join an international customer experience project in the travel and accommodation sector...