Sr Product Manager Enterprise Delivery Experience

With a career at The Home Depot you can be yourself and also be part of something bigger.

Position Purpose:

The EDX team is searching for a Senior Product Manager to lead our Order Intelligencework stream. This is a critical role focused on anticipating and mitigating delivery issues beforethey impact the customer.

Your mission will be to utilize cutting-edge AI to create predictive insights that turn potential problems into seamless experiences.

About Order Intelligence:

• Solve Complex Problems:Our Order Intelligence solution analyzes over 78 different order and delivery site factorsto score the riskiness of a delivery and generate insights.
• Generate Actionable Insights:You will drive the creation of AI-generated insightsto get ahead of possible delivery issues such as:
  • Unknown or unclear site instructions.
  • Hard-to-navigate or complex job sites.
  • Impacts from inclement weather and other external factors.
• Improve the Customer Experience:Ultimately your work will directly lead to better more reliable delivery experiencesfor every customer.

Key Responsibilities:

• 50% Strategy & Planning:
• Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
• Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team other matrixed teams and third-party partners
• Identifies goals metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
• Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
• Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities
• Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
• Ensures that product directions balance both the user needs and business goals of driving sales improving efficiency and enhancing customer satisfaction
• 20% Delivery & Execution:
• Formulates tests and refines assumptions and hypotheses through user research and testing
• Documents reviews and ensures that all quality and change control standards are met
• Creates prioritizes and accepts user stories; incorporate them into release planning
• Makes product decisions that drive value on a daily basis
• Identifies and considers pros cons issues obstacles dependencies and value associated with features and enhancements
• Participates in standups iteration planning sessions product demo and retrospectives
• Condenses complex technical concepts into non-technical language for stakeholders
• 30% People:
• Fosters collaboration with team members (Engineering UX etc.) to drive value and identify and resolve impediments
• Acts as a proponent of modern software development practices
• Advocates for the end user and stakeholder by becoming associated with the product empathizing with and understanding user needs
• Works with the product team to continuously assess progress disseminate lessons learned and understand next steps
• Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
• Guides more junior team members in strategy alignment analysis and execution tasks
• Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
• Participates in talent acquisition development and retention activities in support of team

Direct Manager/Direct Reports:

• Typically reports to the Product Management Manager or Sr. Manager.

Travel Requirements:

• Typically requires overnight travel less than 10% of the time.

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Preferred Qualifications:

• 3-6 years of relevant work experience

• Proven AI Product Leadership:You have a track record of leading AI-driven initiativeswhere the core objective was using AI as a means to improve the customer experience(CX).

• Technical Product Ownership:Experience in owning and building backend systemsand leveraging AI/ML to automate complex processesend-to-end.

• Cross-Functional Mastery:You have successfully led large cross-functional initiativesinvolving numerous dependent teams (engineering data science operations etc.).

• Supply Chain Acumen:A solid understanding of the complexities of supply chain and logisticsis highly desirable allowing you to quickly grasp the nuances of our delivery network.

• Experience working as a Product Manager in a modern software development based enterprise environment
• Experience with modern software development product management practices and agile methodologies specifically the extreme programming (XP) principles of paired programming test driven development and continuous deployment
• Proficiency in working in a fast paced fluid environment where priorities shift on a regular basis
• Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
• Proficiency in working as part of a collaborative cross-functional modern software design and development team
• Proficiency in creating prioritizing and accepting user stories
• Proficiency in conducting user research and testing to understand needs
• Proficiency in identifying goals metrics and analytics to measure product value
• Proficiency in conducting competitive research and analysis
• Experience guiding more junior team members through Product Management fundamentals in a professional setting

Minimum Education:

• The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.

Preferred Education:

• No additional education

Minimum Years of Work Experience:

• 3

Preferred Years of Work Experience:

• No additional years of experience

Minimum Leadership Experience:

• None

Preferred Leadership Experience:

• None

Certifications:

• None

Competencies:

• Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
• Business Insight: Applying knowledge of business and the marketplace to advance the organizations goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Cultivates Innovation: Creating new and better ways for the organization to be successful
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Interpersonal Savvy: Relating openly and comfortably with diverse groups of people
• Manages Complexity: Making sense of complex high quantity and sometimes contradictory information to effectively solve problems
• Nimble Learning: Actively learning through experimentation when tackling new problems using both successes and failures as learning fodder
• Organizational Savvy: Maneuvering comfortably through complex policy process and people-related organizational dynamics
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
• Empathy: Understands the needs of multiple stakeholders and is responsive in meeting their needs with the most optimal resolution