ServiceNow Solution Architect AI
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Us
NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders we combine industry expertise human-centered design and enterprise-grade AI to help organizations navigate change and scale with two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform we are one of the largest pure-play ServiceNow partners uniquely focused on enabling enterprises to adopt AI they trustAI that delivers lasting business value.
We #GoBeyondWorkflowsto create new kinds of experiences for our customers.
The Role
NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect -AI with strong ServiceNow development & implementation experience. The Solution Architect is responsible for leading coaching and mentoring a team of Senior Software Engineers/Software Engineers who provide the development of project professional services for customers. The Architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.
We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.
We are #GoingBeyond Come join our crew!
What You Will Be Doing
- As a ServiceNow Solution Architect AI you will interface with end-users IT teams and key stakeholders to gather systems requirements.
- Design develop and deploy AI-driven applications and workflows on the ServiceNow platform.
- Integrate machine learning natural language processing (NLP) and predictive analytics solutions into any of the ServiceNow modules (ITSM ITOM CSM HRSD).
- Manage all aspects of application development including design coding debugging testing troubleshooting and documenting systems.
- Write complete programming and perform testing and debugging of applications using current programming language and techniques.
- Designcustom or product-based solutions based on ServiceNow applications
- Configuring integrations between ServiceNow via REST/SOAP web and other applications
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
- Participate in user acceptance testing of the resulting maps impact rules and event management work
- Promote your update sets and data across applicable SN environments
- Remediate any production incidents that arise related to this scope
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns
What You Bring Along
- 8 years experience supporting the implementation administration configuration and/or development of ServiceNow in 2 or more capabilities (i.e. ITSMITOM etc.)
- Strong experience with ServiceNow AI and automation capabilities including Virtual Agent Predictive Intelligence Performance Analytics and Now Assist leveraging AI-driven insights to improve service delivery and operational efficiency.
- Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization resolution recommendations and conversational workflows.
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP REST) and any bi-directional automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB Discovery Software Asset Management ITSM Service Catalog and Workflows to meet business requirements
- Experience in aspects of ServiceNow scripting including Business Rules Client Scripts UI Builder Scripted REST APIs and Scripting.
- Thrive in strategic planning resource allocation production methods and coordination of people and resources.
- Adapts quickly in a fast-paced environment
Education:
- Bachelors or Masters degree in Computer Science Information Technology AI/ML or related field.
Certifications & Knowledge
The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.
Preferred Certifications:
- ITIL Foundation
- ServiceNow CSA and CAD
We Take Care of Our People
NewRocket is committed to a diverse and inclusive value and celebrate diversity believing that every employee matters and should be respected and are proud to be an equal opportunity workplace and affirmative action employer committed to providing employment opportunity regardless of sex race creed color gender religion marital status domestic partner status age national origin or ancestry physical or mental disability medical condition sexual orientation pregnancy citizenship military or Veteran individuals with disabilities who would like to request an accommodation please contact .
Required Experience:
Staff IC
Key Skills
- Business Process
- VMware
- Cloud
- HTML5
- Windows
- Project managements
- AWS
- Infrastructure
- Web Services
- JQuery
- Java
- Computer Engineering
- Solutions design
- Technical Solutions
- Analytics
About Company
NewRocket is a full-service, elite ServiceNow partner that helps enterprise leaders solve their toughest business problems and navigate change with confidence.
