Manager Of Operations

Kitchener - Canada

Hourly Salary: $ 29 - 33

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

POSITION DESCRIPTION

Posting open until January 9^th 2026

JOB TITLE:Manager of Operations

Tentative hours: Monday to Friday and on-call responsibilities

Job Type: Full-time Permanent Position with a Benefit Package after probation

Salary: $58000 to $65000 per year

Reports to:Executive Director

To Apply: Please email

oneROOF Youth Services is a multi-service agency for youth (12-25) experiencing or at-risk of homelessness in the Waterloo Region. Our services include meeting basic needs outreach street-to-housing support services family reconnect support mental health and addictions support/services providing harm reduction supplies daytime services food hampers and emergency shelter.

Job Skills Duties & Responsibilities:

Ensure consistent delivery of shelter services including intake case management support and referrals
Collaborate with case managers community partners and outreach teams
Support crisis intervention and incident response involving staff and youth
Monitor shelter capacity intakes exits and length of stay
Oversee day-to-day shelter and daytime service operations to ensure safety cleanliness and functionality
Ensure compliance with health safety licensing and funding requirements
Develop and implement operational policies and procedures
Supervise and support direct reports (Supervisor of Programs and Client Services Coordinator) along with full-time and part-time staff
Create and manage staff schedules to ensure adequate 24/7 coverage
Provide coaching performance evaluations and corrective action as needed
Support staff training in trauma-informed care de-escalation and crisis response
Promote a trauma-informed youth-centered and culturally responsive environment
Address client grievances and ensure fair enforcement of shelter rules
Support conflict resolution and restorative practices

Required

Bachelors degree in Social Services or related field (or equivalent experience)
35 years of experience in shelter operations residential programs or nonprofit management
2 years of supervisory experience
Knowledge of youth homelessness trauma-informed care and crisis intervention
Strong organizational leadership and communication skills
Leadership and team development
Crisis management and de-escalation
Time management and problem-solving
Cultural humility and youth advocacy
Must have a valid First Aid and CPR certification
Must produce a recent Vulnerable Sector and Criminal Record Check

oneROOF Youth Services is an equal opportunity employer. We encourage applications from individuals of all races colours ethnic origins religions abilities gender identities and sexual orientations.

While we value every applicants interest in oneROOF Youth Services only those who meet the required qualifications will be contacted for the next steps.

Required Experience:

Manager

POSITION DESCRIPTIONPosting open until January 9th 2026JOB TITLE:Manager of OperationsTentative hours: Monday to Friday and on-call responsibilitiesJob Type: Full-time Permanent Position with a Benefit Package after probationSalary: $58000 to $65000 per yearReports to:Executive DirectorTo Apply: Ple...