Director, Inside Sales (US)

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Job Description:

• Manage and develop Inside Sales managers and teams; set clear goals for RFQtoInvoice execution.
• Establish disciplined cadences (weekly order reviews monthly performance dialogues targeted coaching).
• Govern OPS SFDC and SAP integrations; build robust reporting using Power BI dashboards.
• Chair crossfunctional forums with Sales leadership Operations Tendering Contract Management IT PMO and Finance.
• Ensure timely accurate customer record management in partnership with Customer Master Data teams.
• Coordinate with Invoicing/AR on invoice methods tax validation and documentation.
• Run daytoday customer service operations to ensure timely order entry issue resolution and proactive communication.
• Monitor service metrics to evaluate efficiency and performance; identify and implement process improvements to enhance customer experience.
• Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• 7 years in Inside Sales Sales Operations or Commercial Operations; 5 years managingmultimanager teams.
• Proven ownership of endtoend QuotetoOrdertoInvoice processes in complex businesses.
• Adept with SFDC and SAP; experienced in reporting and data visualization (e.g. Power BI).
• Experience with Customer Master/Data Governance and Finance/AR invoicing controls and compliance.
• Excellent coaching and stakeholder management skills; proficient in Microsoft Word PowerPoint and Excel.
• Experience in industrial/energy or complex B2B sectors; familiarity with customer care/quality ticketing systems; history of enabling continuous improvement.

• Opportunities to work on innovative technologies that shape the future of energy
• A collaborative environment with experienced professionals across the power industry
• Access to learning platforms and career development programs
• Attractive health and retirement benefits
• Paid leave and flexible work arrangements

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