Manager Sales and Events

As a Sales and Events Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events. You also are responsible for representing the hotels services and facilities to prospective clients and customers in the hotels continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing

As a Sales and Events Manager you are responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-event phases of all hotel events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. You also would be responsible for representing the hotels services and facilities to prospective clients and customers in the hotels continuing effort to deliver outstanding guest service and financial profitability. As Sales and Events Manager you will be responsible for event execution between the hotel and the customer during the meeting or event. Acts as liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates. Maximizes revenues through effective up-selling of products and services. Serve as the event planner primary contact during event on property and is responsible for his/her experience.

Specifically your essential functions will be to perform the following tasks to the highest standards:

To organize plan and prioritize your duties by developing plans and goals.
Timely communication to internal and external clients via telephone email written documents or in person.
Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
Demonstrate knowledge of job systems products systems and processes.
Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
Selling and influencing both internal and external clients.
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary based on business needs.
Regular attendance.

Provide direction and supervision to affected departments and team members during the execution of meeting and/or event.

Directly serve on site group and catering customers in a proactive manner.

To organize plan and prioritize your duties by developing plans and goals.

Timely communication to internal and external clients via telephone email written documents or in person.

Demonstrate knowledge of job systems products booking systems and processes.

Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.

Selling and influencing both internal and external clients.

Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.

Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.

Participate in customer site inspections and assist with the sales process as necessary.

Other duties as necessary based on business needs

- Respond to sales inquiries from potential clients and customers seeking sleeping rooms meeting space food and beverage services etc.

- Initiate new sales prospects and qualifies leads and solicits potential clients

- Host and entertain clients and maintain client accounts

- Conduct property site visits and answer questions

- Determine rates prepare proposals negotiate contracts service accounts and analyze lost business for the hotel(s)

- Develop sales plans and strategies to meet or exceed established revenue and room night goals

- Partner with operations departments to ensure full participation in servicing accounts

EOE/AA/Disabled/Veterans

What are we looking for

Minimum Years of Experience: one (1) year Hospitality related experience at manager level.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems ()
Relevant degree in business development or other relevant business field from an academic institution (CMP CPCE)

Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

• Hospitality - Were passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - Were leaders in our industry and in our communities.
• Teamwork - Were team players in everything we do.
• Ownership - Were the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!