Community Health Worker Outreach

Qualifications and Requirements:

The requirements listed below are representative of the knowledge skill and/or ability required. Job duties may be modified at any time based on business needs. This is a one-year grant-funded position. Employment in this role is at-will and there is no guarantee of extension or renewal beyond the grant period.

Essential Job Duties:

Provides basic health checks educational services and referrals.

• Screens for diabetes hypertension and high cholesterol by performing glucose finger sticks blood pressure screenings and cholesterol finger sticks.
• Screens for high BMI (Body Mass Index) and provide appropriate education and referrals.
• Renews clinical skills checklist sign-off annually to ensure accurate collection of blood pressure blood sugar height weight BMI neck and waist measurement oxygen saturation metrics.
• Screens documents and reports back on patients social determinants of health.
• Completes and documents all community health screenings accurately into NextGen Electronic Health Records and submits monthly reports.
• Prepares and updates educational material on health care programs and services so that it is culturally appropriate.
• Performs quality assurance testing on all equipment.
• Attends and participates in department-specific training and staff meetings.
• Attends Community Health Worker conferences and other developmental/educational opportunities.
• Assists patients with scheduling clinic appointments when in the field.
• Reviews monthly schedule for staffing and inventory needs.

Performs clinical duties within scope while working with a provider.

• Obtains and records patients vital signs according to protocol (blood pressure blood sugar height weight BMI neck and waist measurement oxygen saturation) prior to patient seeing provider.
• Fills out necessary paperwork for recording purposes inputs vitals information into NextGen for provider review.
• Maintains patient confidentiality following HIPAA policies and procedures.
• Communicates in a professional and timely manner with patients and other members of the care team at all times.
• Assists clinical staff with determination of patient eligibility for certain services such as immunizations (based on age and CDC guidance)
• Follows up on provider tasks assigned to CHW team including contacting and scheduling patients following or preceding a provider visit.

Provides short term care coordination and connection to resources and support for patients.

• Works to reduce cultural and socio-economic barriers between patients and the care team health center or other institutions.
• Provides non-emergency transportation to CCHCI established patients.
• Assists patients in accessing health related services including obtaining a medical home overcoming barriers to obtaining needed medical care and/or social services by scheduling follow-up appointments arranging transportation and following up with patients who missed appointments.
• Facilitates patient access to community resources including locating housing food clothing education and life skills training based on social determinants of health screening and needs.
• Assists patients in utilizing community services including scheduling appointments with social services agencies and assisting with completion of applications for programs for which they may be eligible.
• Follows up with both patients and providers regarding health/social service plans to ensure patients medical needs are met.
• Works to reduce cultural and socio-economic barriers between patients and institutions.
• Travels to patient homes community locations various agencies and other outreach destinations.

Maintains Optimal Department Productivity

• Schedules patient appointments.
• Confirms patient appointments as needed.
• Checks in patients on location.
• Works assigned early mornings late evenings and weekends as required.
• Works in remote areas of Cochise County as required.

Transcribe Accurate Patient Demographic Information into the Required Systems to Ensure Timely Reimbursement of Visits

• Verifies medical insurance coverage and eligibility when applicable.
• Verifies patient demographic information.
• Informs patients of encounter co-pays deductibles account balances and takes payments over the counter at the time of visit as applicable.
• Deciphers the correct amount to charge self-pay prompt pay or sliding fee discount program for patients.

Provides Excellent Customer Service

• Provides and facilitates the completion of necessary patient forms.
• Assists patients with presumptive applications for Sliding Fee Discount Program.
• Takes and documents messages as appropriate.
• Greets interacts with and assists patients and staff in a professional manner.
• Travels to any location as needed.
• Performs other duties assigned by supervisor/manager.

Required Minimum Qualifications - Education Experience Certificates & Licenses:

• High School Diploma or GED.
• Completion of 40-hour domestic violence awareness training required within 6 months after hire.
• Completion of 40-hour sexual assault awareness training required within 6 months after hire.
• Completion and certification for Pesticide Handler and Worker Safety Training required within 6 months of hire.
• Must maintain current CPR training certification.
• Must be 21 years of age and possess a current Arizona drivers license to qualify for coverage under company insurance. Proof of Insurance may be required if requesting mileage reimbursement.
• Annual Health-E-Arizona plus and Certified Application Counselor Certification renewals are required.
• Valid Fingerprint Clearance Card.

Preferred Qualifications Education Experience Certificates & Licenses:

• A background in the health or social services field is preferred.

Required Language Skills:

• Ability to comprehend and compose instructions correspondence and communications in English and Spanish in both oral and written format.
• Bilingual in English and Spanish is required.

Physical Requirements:

• Ability to frequently move objects weighing up to 25 pounds.
• Ability to traverse short distances indoors and outdoors between work sites.
• Possess hand-eye coordination and manual dexterity necessary to constantly operate computer telephone and other office machinery.
• Possess close visual acuity necessary to accurately record and view information on a computer monitor handwritten and typed documents.
• Ability to discern the nature of sounds at a normal spoken volume.
• Possess hand-eye coordination and visual acuity necessary to frequently operate a motor vehicle in normal and adverse weather conditions.
• Possesses range of body motion and ability to exert enough force to assist in moving and lifting patients.

Other Required Knowledge Skills and Abilities:

• Ability to add subtract multiply and divide in all measure using whole numbers common fractions and decimals.
• Ability to gather data in an organized fashion from varied sources.
• Ability to perform a variety of assignments requiring independent judgment.
• Ability to deal with challenges involving several variables in routine situations.
• Knowledge of health plans and community health centers preferred.
• Knowledge of HIPAA rules and regulations.
• Knowledge of Medicaid and Medicare programs preferred.
• Computer literacy required.
• Knowledge of Electronic Health Records preferred.
• Basic knowledge of preventable diseases such as diabetes hypertension and obesity.
• Knowledge and ability to work with special needs populations (homeless veterans low-income housing residents migrant and seasonal farmworkers).
• Ability to work independently and in nontraditional work settings.
• Ability to establish positive supportive relationships with patients providers and the community.
• Knowledge and understanding of community resources and services.

Work Environment & Conditions:

• Work is frequently performed both indoors and outdoors with exposure to outside weather conditions to include heat and cold and humid windy and dry conditions.
• Work is occasionally performed in a health clinic setting with occasional exposure to communicable diseases bodily fluids and hazardous chemicals.
• Work is occasionally performed in community-based settings including patients home.
• Work is frequently performed in farm fields with the chance for exposure to pesticides.
• Work includes frequent driving in normal and adverse weather conditions over improved and rough road surfaces.
• Work requires reliable transportation as position requires frequent travel and extended hours to include early mornings evenings holidays and weekends.