Job Category

FVTC Worksite

Hours Per Week

Note to internal applicants: Do not apply via this portal. Login to your Workday Account and Find Internal Career Opportunities through the Internal Portal.

Job Description Summary

Job Description

Essential Functions and Responsibilities

The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

• Develop and maintain a comprehensive year-round communication calendar aligned with the financial aid cycle billing calendar academic deadlines and regulatory requirements.
• Serve as the central point of coordination for all outgoing SFS communications ensuring consistency of tone branding and content across all platforms.
• Collaborate with Financial Aid Student Finance IT Marketing and Enrollment Services to align messaging and optimize delivery strategies.
• Create targeted campaigns for: FAFSA reminders verification award notifications SAP special circumstances COA adjustments loans and R2T4.
• Ensure all federally required notifications are compliant accurate and delivered within the appropriate timelines.
• Develop and distribute messages related to billing payment plans refunds registration holds collections and 1098-T tax form availability.
• Coordinate student communications related to Veterans Education Benefits including eligibility certification next steps and compliance notifications.
• Draft and deliver content through email text phone scripts student portal web content and print.
• Utilize SIS and communication software to segment audiences and automate delivery where appropriate.
• Ensure all communications adhere to FERPA Title IV and other applicable federal/state regulations.
• Maintain records of required notices and outreach for audit and internal documentation.
• Track engagement metrics collect feedback and continuously improve communication effectiveness.

Minimum Qualifications

Education and/or Experience Requirements:

• Associates in Communications Marketing Higher Education Business or a related field.
• Two to three years relevant experience.

Licenses Certifications and Other Requirements:

• Strong writing and editing skills with the ability to convey complex financial and regulatory information in plain language.
• Familiarity with federal financial aid regulations billing procedures and student account practices.
• Experience managing multi-channel communications across a large audience.
• Excellent organizational and project management skills with attention to detail.
• Comfort using SIS tools and analyzing engagement data
• Experience in a higher education setting preferably within Financial Aid Bursar or Enrollment Services.
• Knowledge of Title IV regulations FERPA and financial aid compliance standards.
• Basic working knowledge in communication platforms such as Mail Chimp Mongoose Workday or similar.
• Demonstrated commitment to student equity access and customer service excellence.

In evaluating candidates for this position Fox Valley Technical College may consider a combination of education training and experience which provides the necessary knowledge skills and abilities to perform the duties of this position.

Work Environment

• Full-time position with occasional evening or weekend work during peak times (e.g. aid disbursement registration or billing deadlines).
• May be eligible for hybrid or remote work in accordance with institutional policy.
• Regular collaboration with cross-functional teams and service departments.

Work environment may change based upon college needs.

Physical Requirements

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based occasional mobility may be necessary for attending meetings office tours or events within the workplace.
• Communication: Clear verbal and written communication skills are essential for interacting with employees candidates and stakeholders both in-person and through electronic means.

EOE/ADA Statement

Fox Valley Technical College (FVTC) is an Equal Opportunity Employer (EOE). In compliance with the Americans with Disabilities Act (ADA) FVTC will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Nothing in this job description limits managements right to assign or reassign duties and responsibilities to this job at any time. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar related or a logical assignment to the position. The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.

Additional Information

Starting Range: $24.53 - $28.86 per hour.
Pay is based on a multitude of factors including experience qualifications education relevant certifications internal equity and market data.
Note: Internal applicantswagewill be based upon the applicable compensation guidelines.

At Fox Valley Technical College we recognize employees as key contributors to our mission and are committed to fostering a culture of fairness transparency and excellence. Our total rewards philosophy ensures equitable compensation and benefits supporting a highly engaged workforce. Our comprehensive benefits package includes medical dental and vision insurance along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off sick leave holidays bereavement leave and recess periods. We offer life and disability insurance with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training certifications and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic dental clinic fitness center Parent/Child Center (onsite child care) library café printing services Trilogy Salon & Spa and more.

Fox Valley Technical College is an Equal Opportunity/Affirmative Action institution providing equal opportunity to all persons including members of underrepresented racial and ethnic backgrounds females veterans and individuals of all abilities.
For questions regarding the Colleges nondiscrimination policy contact: Rayon Brown - (Affirmative Action) (sex-based discrimination or harassment) or Dan Squires - (Disability related discrimination).