Desktop Support Technician IT Solutions Indianapolis, IN
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Job Location:
Indianapolis, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
When you join American Structurepoint you gain more than a career. You become part of a family of talented passionate good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our valuesexcellence respect integrity innovation and social responsibility. We encourage our experts to try new things and explore new ideas that turn our clients dreams into reality even if those ideas are unconventional. We invest in our people by offering excellent benefits and training development and mentorship opportunities that lead to a rewarding career you are ready for more than a career we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.
As a Desktop Support Technicianat American Structurepoint you will be a part of a team that supports the companys technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.
Job Summary
We are seeking an experienced and highly skilled Desktop Support Technician to join our this role you will be responsible for providing technical support for a wide range of desktop and laptop hardware and software issues. You will work closely with other IT team members and assist in the deployment maintenance and troubleshooting of desktop and laptop computers peripherals and software. You will also be responsible for providing excellent customer service and effectively communicating technical solutions to non-technical users.
Responsibilities
- Provide technical support for desktop and laptop hardware and software issues including installation configuration and troubleshooting
- Assist in the deployment and maintenance of desktop and laptop computers peripherals and software
- Perform in-depth troubleshooting and problem resolution including root cause analysis to identify and resolve complex technical issues
- Work closely with other IT team members to resolve technical issues and improve processes
- Provide excellent customer service and effectively communicate technical solutions to non-technical users
- Participate in the development and implementation of technical policies procedures and best practices
- Participate in the development and maintenance of technical documentation
- Stay up-to-date with new technologies and industry trends
Qualifications
- Bachelors degree in computer science or a related field or equivalent experience
- 4 years of experience in desktop support or a related field
- Strong knowledge of Windows and Mac operating systems and applications
- Experience with hardware and software installation configuration and troubleshooting
- Experience with network and infrastructure support
- Excellent customer service and communication skills
- Strong problem-solving and analytical skills including experience with troubleshooting and root cause analysis
- Ability to work independently and as part of a team
- Must be a highly motivated individual
- Certification in A and/or Network is a plus
About You:
- You have high level of motivation and drive
- You are a self-starter
- You like to move fast with precision
- You enjoy learning
- You enjoy dealing with team members
- People have mentioned that you have a great personality
- You enjoy getting things done
- Your communication skills are one of your top strengths
- You can communicate technology in layman terms
- You thrive under pressure
- You demonstrate high integrity
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Established in 1966, American Structurepoint has developed a national and international reputation for our work in a variety of disciplines and markets throughout the built environment. Our staff of 500 professionals goes full throttle to deliver excellence with every project. We spec ... View more
