Operations & Rentals Manager

Dance Place is hiring!We are seeking a dynamic motivated and talented individual to join our team as theOperations and Rentals Manager for our nationally recognized cultural arts center in Washington DC. Thispart-time non-exempt position will support our passion for building a sustainable community of artists audiences and students who have been systemically excluded from opportunities by providing high-quality performances commissions training and educational programs. As a hybrid rolewith an hourly range of$20.00 - $22.00 the Operations and RentalsManager will primarily perform dutieson-site.

Heralded as thehub of dance activity in Washington DC Dance Place is an equal-opportunity employer and strongly encourages qualified applicants from underrepresented communities to apply. We believe that people of color members of the LGBTQ community individuals with disabilities and women must be centered in the work we do. Hence we strongly encourage people with these identities or who are members of other marginalized communities to apply to our openings. Come enjoy an exciting and inclusive team environment of movement artists who share a common goal of strengthening the dance field by investing deeply in artists and centering those who have been systemically excluded from such opportunities. For more information on our amazing organization please visit our site at.

POSITION OVERVIEW

The Operations and Rentals Manager plays a crucial role in fostering synergistic relationships between all departments ensuring the smooth operation of Dance Place facilities infrastructure and events. This position requires close collaboration with various directors and managers to oversee facility usage venue maintenance and staff training to deliver exceptional customer service. Key responsibilities include managing daily operations fostering a positive team culture maintaining a safe work environment and facilitating ongoing operational tasks and projects. Reporting to the Executive Director the Operations and Rentals Manager also oversees the organizations general operations functions to ensure all spaces are accessible and compliant with health safety and accessibility standards.

ESSENTIAL FUNCTIONS DUTIES AND RESPONSIBILITIES

At a minimum the Operations and Rentals Manager role will be responsible for successfully carrying out the following essential functions and duties:

Facility Management

• Assist in tracking and managing operations revenue and expenses including maintenance and other facility-related expenses and supplies needs.
• Assist in managing the use maintenance and inventory of all Dance Place facilities and equipment including refrigeration plumbing laundry machines heating ventilation and air conditioning (HVAC) tables chairs etc.
• Develop and implement policies and procedures to improve operational efficiency and organizational effectiveness.
• Monitor staff and customer feedback to identify areas for improvement and ensure a positive customer experience.
• Provide a high level of customer service to all artists patrons and program stakeholders.
• Assist in the distribution and administration of property assets including keys key cards laptop devices etc.
• Ensure spaces are clean stocked safe and remain ready for public use.
• Provide general office administrative oversight and support as needed.

Staff & Contract Vendor Coordination

• Support special patron-facing projects in conjunction with other organizational departments as needed.
• Recruit hire train schedule and provide management oversight to part-time Events staff including front desk staff and ushers to ensure exceptional customer experiences at all events and engagements.
• Coordinate the scheduling of House Managers Box Office Associates Ushers Concessions and other support staff in collaboration with the Public Programming Producer.
• Serve as Manager-on-Duty at events as needed which may be held during evenings and weekends.
• Coordinate and collaborate with leadership on staffing for large-scale events including the DC Dance Festival and Dance Africa.
• Ensure clear communication with all house personnel regarding special scenarios (e.g. sold-out shows VIP receptions).
• Assist the Executive Director in scheduling and directing outside service vendors.
• Ensure all staff are appropriately trained on laws regulations and best practices for responsible alcohol service.

Rentals Management

• Serve as the on-site Events Manager to ensure events run smoothly and are in compliance with insurance health and safety standards.
• Collaborate with the Communications team to actively create strategies in order to draw new renters for Dance Place-managed spaces.
• Solicit new business opportunities for Cafritz theatre rentals including participating in event marketing opportunities as needed.
• Manage rental schedules and calendars event logistics (rental reservations setup and breakdown plans etc.) and ensure appropriate day-of-event support and staffing for several spaces including Brookland Artspace Lofts Studio Hyman M. Perlo Studio Cafritz Theater and the Edgewood Arts Center.
• Coordinate the scheduling of on-site staff for rental events.
• Handle all correspondence with potential and current renters and manage rental agreements and payments.
• Ensure that the email account is being administered in a timely manner

Accessibility & Safety

• Seek and provide general health and safety knowledge of theater dance studio and ancillary spaces to ensure best practices
• Liaise with accessibility consultants and ASL interpreters as needed to support ongoing operations.
• Serve as the lead for the Emergency Preparedness Committee advising staff coordinating staff training and maintaining Emergency Procedures with special regard to facility security patron safety and Front of House assistance to support those with diverse abilities.
  

REQUIRED QUALIFICATIONS: EXPERIENCE AND OTHER SKILLS & ABILITIES

Education:

High school diploma or diploma equivalent (e.g. GED) is required.

Experience:

Minimum of 3 years of relevant experience in Operations Management is required.

Other Necessary Skills and Abilities:

• Proven familiarity with maintenance and facilities oversight.
• Knowledge of accessibility and safety practices.
• Ability to work independently and collaboratively across all departmental groups.
• Exceptional customer service skills and professional demeanor at all times.
• Strong organizational multitasking and time management skills.
• Excellent verbal and written communication skills.
• Ability to work flexible hours including some evenings and weekends.

Computer/Technology Skills:

Proficient with Google Suite (Google Docs Google Sheets Gmail)Microsoft Office productsor similar web applications for day-to-day office administration tasks.

Physical Demands:

This position requires the ability to sit and stand for prolonged times; walking moderate distances; frequently lifting/carrying up to 25 lbs.; occasionally stoop bend kneel or crouch; frequently communicating verbally with others; viewing a computer screen for prolonged periods; and repetitive motions with wrists hands and fingers due to typing.

DESIRED SKILLS QUALITIES AND ABILITIES(not required)

• Bachelors degree in Business Administration Arts Management or other related field is desired.
• Prior experience working in a performing arts or events environment is highly preferred.
• An appreciation for the art of dance and Dance Places mission.
• Positively contribute to Dance Places workplace culture and values.

WORK ENVIRONMENT

Our staff is diverse small lively and highly collaborative. We have frequent interactions with visiting teachers artists and students of all ages. While some of Dance Place staff currently work a hybrid schedule splitting time between our main office in Washington DC and remote work theOperations and Rentals Manager performs most duties as an on-site position. Due to the in-person aspects of the position all employees are required to adhere to Dance Places current COVID-19 policy.

Required Experience:

Manager