Data and Performance Specialist

Who we are:

Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.

During that time it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges from information and education to case management psychosocial rehabilitation housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that in addition to dealing with client mental health issues address social determinants of health using the recovery model.

Overview of the Role:

Reporting to the Data and Performance Lead this individual will have responsibility of supporting the
organizations data-driven culture by collecting analyzing and reporting data to inform decision-makingprogram evaluation and service improvement. This position will play a key role in supporting all programs and services by managing performance metrics enhancing data systems and contribution to integrated care reporting.

Duties and Responsibilities:

Data Management and Analytics
Collect clean and validate data from various sources
Develop and maintain dashboards and visualizations to support real-time decision-making
Analyze trends identify gaps and prepare reports for internal and external stakeholders

Performance Monitoring and Reporting
Track key performance indicators (KPIs) for organizational programs and services
Prepare regular reports for funders leadership and community partners
Support program evaluation initiatives including outcome tracking

System and Process Improvement
Collaborate with IT clinical and administrative teams to improve data collection processes
Collaborate with IT and Privacy to ensure data integrity security and compliance with relevant
privacy legislation
Assist in integrating new data tools and platforms

Collaboration and Capacity Building
Work closely with the Data and Performance Lead and Quality Improvement Team
Provide support to employees on data literacy and use or reporting tools
Participate in committees working groups and special projects as needed

Client Safety
Adhere to CMHA Durham client safety programs including program policies as well as infection control andprevention partnership with clients family members and fellow staff maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.

Risk Management
Minimizes risks adhering to CMHA Policies and Procedures identifying assessing evaluating and controlling risks ensuring well-being of staff and clients

Other Duties as Assigned
Attend participate in team meetings and all employee meetings
Participate in organizational quality improvement activities e.g. accreditation projects committee
work special events
Participate in activities at the team/program level
Participate in external committees as required

The above statements are intended to describe the general nature and level of work being performed by theincumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activitiesrequired of the position.

Effort:
Sits at desk stands and walks daily to perform the duties of the job.
Concentration conceptualization and attentiveness required daily to answer all inquiries.
Creativity and innovation required daily using sight hearing and touch to operate a computer
Develop strategic actions develop/provide information on policies and procedures
Proofread perform comprehensive assessments and read documents
Resolve conflicts problem solve attend meetings prepare documents listen to clients etc.

Skills:
Post secondary education (e.g. diploma or certificate in Health Informatics Data Science Public
Health Statistics or a related field); Bachelors degree an asset
Certifications in Healthcare Quality Health Data Analyst Lean/Six Sigma Google Data Analytics
and/or Power Bi is an asset
A minimum of 3 years experience in a data and performance measurement role preferably in a
healthcare mental health or community-based setting
Experience with data visualization tools (e.g. Power BI Tableau) and databases (e.g. SQL)
Familiarity with health system reporting in Ontario (e.g. Ministry of Health Ontario Health CIHI)
Excellent interpersonal and organizational skills; able to prioritize
Excellent oral and written communication skills
Excellent problem-solving and decision-making skills
Ability to maintain confidentiality
Strong knowledge in various aspects of applicable legislation
Effective client relationship building skills; understanding the clients needs and background
Strong computer skills including PowerPoint Excel (Macros an asset) Word Visio and Power BI
Tableau
Previous experience in working in EMHware and/or PS Suites experience an asset
Ability to work independently and co-operatively as part of a team management board of directors
stakeholders and partners such as external vendors
Able to integrate CMHA Durhams philosophy of being a welcoming organization into everyday
practice.
General knowledge of the mental health environment in Ontario.
Ability to adapt to change and navigate through ambiguous situations
Project management skills
Knowledge of Indigenous communities and cultural practices (preferred)
Basic to Intermediate fluence in French considered an asset.
Work outside of normal business hours as required

Working Conditions:
Works on site in office settings and off site in the community in public environments and residential
settings
Exposure to abusive/irate clients deadlines multiple demands distractions/Interruptions
Little exposure to hazards
Deadlines
Dealing with multiple demands

What we offer:

CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class race sexuality gender age faith or ability. With a flexible working model (within reasonable parameters of the program) memberships to meditation apps competitive vacation wellness time and 100% employer paid health benefits work-life balance is not only encouraged but expected. Our Monday Friday work week has 35 hours for most position and everyone gets their birthday off with pay.

Read more about us at Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however only those selected for an interview will be contacted. Please advise us if you require any level of accommodation; we are here to help and support you.

Required Experience:

Senior IC